Vice President, Global Customer Success | Continental Europe

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the calibre of service our company requires. We know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.This is a high impact senior leadership role within the Global Commercial function, accountable for leading either a single Global Account with revenues of $300m–$600m+ or a portfolio of Strategic Accounts of similar scale. With joint P&L accountability with regional operations, the role sits at the heart of GXO’s most important client relationships, shaping commercial strategy, driving performance and delivering value at scale across multiple regions and sites.As the single point of ownership for their client(s), this role is responsible for and will lead the commercial, strategic and relationship agenda end to end.This is a role for a leader who thrives on influence, complexity and pace — someone who can build trusted executive partnerships, align diverse teams behind a common ambition, and turn client priorities into measurable business outcomes. With significant visibility across GXO and direct exposure to senior stakeholders, this position offers the chance to shape long-term partnerships with a shared vision, unlocking growth and will make a tangible impact on the business. In doing so, they build trusted executive relationships, influence cross-functional decision-making, and create the conditions for long-term strategic partnership, growth and retention.What you’ll do on a typical day: Own and continuously evolve a dynamic Customer Key Account Plan to drive growth, retention and client satisfactionLead global client strategy, aligning GXO solutions to client priorities, growth plans and supply chain challengesMaintain full visibility of account performance including revenue, margin, contract status and operational footprintIdentify and execute growth opportunities including cross-sell, expansion and new service offeringsOwn contract renewals end-to-end, including strategy, risk management and commercial negotiationsBuild and manage senior client relationships from C-suite to operational level, acting as a trusted advisorLead global governance including QBRs and executive steering committees to drive alignment and performanceDrive competitive positioning and proactively defend and grow GXO’s share of wallet within the accountOwn account risk management, ensuring issues are identified, mitigated and escalated where requiredDeliver joint P&L performance with regional teams, optimising revenue, margin and cost-to-serveAlign and influence cross-functional teams to deliver a consistent, high-quality client experience globallyChampion innovation, data-led decision making and continuous improvement across the client lifecycleWhat you need to succeed in this role at GXO: Strong track record managing global or strategic accounts with $200m+ revenue and P&L accountabilityProven ability to drive client retention, revenue growth and margin improvement in a complex environmentDeep commercial acumen including contract negotiation, pricing strategy and financial managementExperience leading across multi-regional, matrixed organisations and influencing senior stakeholdersAbility to build trusted executive relationships and operate credibly at both boardroom and operational levelsStrong strategic thinking with the ability to translate plans into measurable outcomesHigh emotional intelligence with excellent communication, negotiation and stakeholder management skillsData-driven mindset with experience using analytics, KPIs and client metrics such as NPS/CSATExperience in contract logistics, 3PL or supply chain environments with strong industry knowledgeFamiliarity with automation, AI and technology-enabled logistics solutionsResilience and adaptability in fast-paced, complex and ambiguous environmentsCollaborative leadership style with the ability to challenge, influence and drive accountabilityPay, benefits and moreWe are eager to attract the best, so we offer competitive compensation and a generous benefits package.This is a regional role requiring regular travel (approximately 50%), with a base location in Continental Europe, operating in a hybrid/home-office model with travel across Continental Europe as required.We engineer faster, smarter, leaner supply chains.