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Vice President of Operations - QSR

Leap Brands · New York City Metropolitan Area

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We are looking for a Vice President of Operations to lead the operational performance of a growing multi-unit restaurant brand.This is not a sit-behind-a-desk operations role. We need a leader who understands what is actually happening inside the restaurants, knows how to develop strong operators, and can build the systems and accountability needed to scale.The VP of Operations will have responsibility for driving sales, profitability, guest experience, people development and operational execution across the organization.What You’ll OwnLead restaurant operations across all company-operated locationsDevelop and coach Regional and District-level operations leadersDrive same-store sales, restaurant-level profitability and operational performanceImprove labor management, food cost, productivity and overall restaurant economicsEstablish clear operating standards and hold the organization accountable to themBuild a strong pipeline of General Managers, District Managers and future operational leadersPartner with Finance, HR, Marketing, Training, Development and other departmentsImprove guest experience while maintaining speed, quality and consistencyIdentify underperforming restaurants and create clear plans to improve resultsSupport new restaurant openings and expansion into new marketsUse data and field observations to identify opportunities across the businessCreate scalable processes without overcomplicating restaurant operationsMaintain a strong presence in the field and stay connected to restaurant teamsHelp build the operational infrastructure required for the company’s next stage of growthWhat We’re Looking ForSignificant multi-unit restaurant operations leadership experienceExperience leading Regional Directors, District Managers or similar field leadership teamsStrong understanding of restaurant P&Ls and four-wall economicsProven ability to improve sales, labor, food cost and restaurant-level profitabilityExperience operating within a growing or changing restaurant organizationTrack record of developing strong field leaders and building internal bench strengthAbility to balance strategy with hands-on operational leadershipStrong communication skills and the ability to hold people accountableComfortable working in a fast-moving environment where not everything is already builtExperience scaling a restaurant brand, opening new locations or entering new markets is highly preferred