Vice President Operations & Delivery

Job Summary:The VP of Operations & Delivery is responsible for leading and optimizing end-to-end delivery across the organization, ensuring high-quality execution of SaaS products and services. This role oversees cross-functional teams including Software & Product Development, Consulting & Advisory, and Emerging Technologies, driving operational excellence, scalability, and customer satisfaction.About the Company: The company is a technology solutions provider offering SaaS, consulting, and cloud services. It is part of a listed group and has over 400 employees, supporting clients in their digital transformation with scalable and innovative solutions.Key Responsibilities1. Operations LeadershipDefine and execute the operational strategy aligned with company growth objectives.Establish scalable processes, governance frameworks, and KPIs across all delivery functions.Drive efficiency, cost optimization, and continuous improvement initiatives.2. Delivery & ExecutionOwn full lifecycle delivery of SaaS products and client solutions (from ideation to deployment and support).Ensure projects are delivered on time, within scope, and within budget.Implement best practices in Agile, DevOps, and service delivery models.3. Software & Product OversightCollaborate with Product and Engineering leaders to align product roadmap with delivery capabilities.Ensure high standards of software quality, performance, and security.Drive product release management, CI/CD pipelines, and innovation cycles.4. Consulting & Advisory ManagementOversee delivery of consulting engagements, ensuring value realization for clients.Standardize methodologies, frameworks, and client engagement models.Support pre-sales and solution design with strong delivery input.5. Emerging Technologies EnablementLead adoption and integration of emerging technologies (AI, Cloud, Cybersecurity, etc.).Evaluate new solutions and ensure alignment with business strategy.Build internal capabilities and competencies in advanced technology domains.Key QualificationsBachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred).12–15+ years of experience in technology, SaaS, or ICT environments.Strong background in software delivery, consulting, and operational management.