Village Support Operations Duty Manager

Role SummaryWe are seeking an experienced Village Support Operations Duty Manager with a strong background in the events industry to oversee day-to-day operations, coordinate support services, and ensure the smooth functioning of event villages, accommodation facilities, and operational areas. The ideal candidate will have experience in large-scale events, strong team leadership skills, and the ability to manage multiple operational requirements in a fast-paced environment.Key ResponsibilitiesOversee daily operations within the event village, ensuring all support services operate efficiently and in line with event requirements.Coordinate with operations, logistics, facilities management, security, housekeeping, catering, and other service teams.Monitor operational readiness, service delivery, and site conditions before and during event activities.Supervise on-site teams, allocate responsibilities, and ensure adequate staffing and resource availability.Act as the primary point of contact for operational issues, escalating critical matters to senior management when required.Respond promptly to incidents, service requests, and operational challenges to minimise disruption.Conduct regular site inspections to ensure compliance with operational procedures, safety standards, and event requirements.Coordinate accommodation, transport, access, welfare, and other support services for event staff, contractors, and stakeholders, as applicable.Maintain accurate shift handovers, daily reports, incident logs, and operational documentation.Liaise with suppliers and contractors to ensure timely service delivery and resolution of outstanding issues.Support event setup, live operations, and breakdown activities, ensuring smooth coordination across all phases.Ensure compliance with health and safety requirements, emergency response procedures, and event-specific protocols.Monitor service performance and identify opportunities to improve operational efficiency and stakeholder satisfaction.Required SkillsStrong understanding of event operations, logistics, site coordination, and multi-departmental support services.Proven ability to manage teams, coordinate multiple service providers, and resolve operational issues under pressure.Excellent communication, leadership, coordination, and decision-making skills.Good knowledge of health and safety procedures, incident reporting, and operational documentation.Proficiency in Microsoft Office and daily operational reporting.Key CompetenciesEvent and site operations managementShift supervision and team coordinationIncident management and escalationStakeholder and supplier coordinationOperational readiness and service deliveryHealth, safety, and risk awarenessProblem-solving in a fast-paced environmentExperience RequirementMinimum 5 years of experience in event operations, venue operations, event villages, or large-scale event support services.Previous experience in a duty management or supervisory role within the events industry is essential.Experience supporting major sporting events, festivals, live events, or large-scale temporary event sites is highly desirable.Ability to work flexible shifts, including evenings, weekends, and extended hours during live events.