VIP Back Office (KSA Nation only )

Company Description MICO WORLD is an internet company specializing in social entertainment, offering applications such as MICO, YoHo, TopTop, and SUGO. The company has a strong presence in markets across the Middle East, Southeast Asia, North America, Japan, and Korea. Its products reach users in more than 150 countries and regions, with over 200 million registered users globally. MICO WORLD focuses on building engaging, interactive platforms that connect people through real-time social experiences and digital communities. Team members join a growing global organization with opportunities to support diverse user groups and evolving product lines.Role Description The VIP Back Office role supports high-value users in the KSA market by managing account-related requests, resolving issues, and coordinating with internal teams to ensure a smooth experience. Day-to-day tasks include monitoring VIP user activities, handling inquiries through various communication channels, updating records, and providing accurate information on promotions, policies, and account status. The role also involves collaborating with customer service, finance, and sales teams to process requests, follow up on transactions, and maintain service quality standards. This is a full-time remote position, requiring consistent availability, attention to detail, and adherence to internal procedures and compliance guidelines. The VIP Back Office team member is expected to contribute to continuous improvement of workflows and user satisfaction.Qualifications Ability to perform Back Office Operations, including data entry, account management, and coordination with cross-functional teams.Strong Communication skills, with the ability to interact clearly and professionally through written and verbal channels.Customer Service experience, demonstrating empathy, problem-solving, and timely response to VIP user needs.Basic understanding of Finance processes related to transactions, billing, and account verification.Awareness of Sales activities, including promotions, offers, and retention initiatives for high-value users.Fluency in Arabic and good proficiency in English, especially for professional communication.Familiarity with the KSA market and local user preferences; residency in KSA is required for this role.Comfort with remote work, using digital tools and platforms to manage tasks and communicate with the team.Strong organizational skills, reliability, and the ability to work with confidential information responsibly.Previous experience in online platforms, social entertainment, or tech/Internet companies is an advantage.