Voice Network Manager (60k+ Relocation Available)

eNGINE builds Technical Teams. We are a Solutions and Placement firm shaped by decades of interaction with technical professionals. Our inspiration is continuous learning, engagement, and giving back to the communities in which we serve.We are partnering exclusively with a Pittsburgh-based organization seeking a Voice Network Manager to lead its enterprise voice, contact-center, and telecom infrastructure. This individual will oversee the technology supporting three geographically distributed contact centers and more than 200 agents.This is a technically driven leadership position focused on the platforms, infrastructure, integrations, and resiliency behind contact-center operations—not customer-service operationsResponsibilities:Lead the technology supporting three contact centers across the United StatesManage enterprise voice, VoIP, PBX, IVR, unified communications, and contact-center platformsSupport and enhance Genesys IVR and the current ATOS contact-center environmentLead integration and cloud-migration initiatives across multiple companies and platformsIdentify opportunities to introduce AI, automation, and self-service capabilities into the contact-center environmentOwn platform availability, disaster recovery, failover planning, and SLA performanceOversee telecom transport infrastructure, including fiber, SONET, MPLS, WAN, SD-WAN, microwave, and leased circuitsManage carrier relationships, vendors, service delivery, platform expenses, O&M budgets, and capital projectsSupport Microsoft Teams Rooms and related AV technologyLead engineers, analysts, contractors, and external service providersCommunicate effectively with technical teams, operational leaders, vendors, and executivesQualifications:10+ years of experience supporting voice, data, and telecom transport networks5+ years of people-leadership experienceDeep enterprise voice, VoIP, telephony, PBX, ACD, and IVR expertiseExperience managing the technology behind contact centers supporting at least 200 agentsExperience with Genesys, Avaya, Cisco UCCE, ATOS, or comparable contact-center platformsUnified communications experience with Cisco UC, Avaya, Microsoft Teams Voice, or similar technologiesStrong understanding of network topology, resiliency, disaster recovery, and business continuityExperience integrating or standardizing multiple voice and contact-center environmentsDemonstrated ownership of telecom budgets, carrier relationships, vendor performance, and service deliverySelf-motivated leadership style with the ability to ask the right questions and navigate all levels of a lean organizationBachelor’s degree in Electrical Engineering or a related discipline preferred