VOICE PROCESS – CUSTOMER SERVICE EXECUTIVE

VOICE PROCESS – CUSTOMER SERVICE EXECUTIVELocation: PuneExperience: 0–2 YearsFreshers: Welcome to ApplyEmployment Type: Full-TimeWorking Days: 5 Days a WeekWeekly Off: 2 Rotational Week OffShift: Rotational ShiftsJob Role – Voice ProcessWe are looking for confident and customer-focused individuals to join our team as Customer Service Executives – Voice Process.The ideal candidate should have excellent verbal communication skills, a positive attitude, and the ability to handle customer conversations professionally.Key ResponsibilitiesHandle inbound and outbound customer callsUnderstand customer queries and provide appropriate solutionsAssist customers with product, service, and process-related informationIdentify and resolve customer concerns effectivelyEscalate complex issues to the relevant team when requiredMaintain accurate records of customer interactionsMeet individual and team performance targetsEnsure a positive customer experience on every interactionRequirements0–2 years of experience in Voice Process, BPO, Customer Service, or Call CenterFreshers with good communication skills can applyExcellent English communication skills