Voip Engineer

Job Title: VoIP EngineerJob Location: Ahmedabad, Gujarat, IndiaWorking hours: UK office hours 1:30 PM to 10:00 PM (Monday through Friday)About the RoleWe are looking for a UCC / Unified Communications Engineer to manage and support enterprise voice, collaboration, and Contact Centre platforms.Key ResponsibilitiesManage and troubleshoot UCC, VoIP, SIP, and IP Telephony systems.Support Cisco UC/CUCM and Contact Centre platforms.Troubleshoot call failures, voice quality, routing, and connectivity issues.Handle P1/P2 incidents and critical platform alerts.Perform root-cause analysis and coordinate with internal teams and vendors.Support platform upgrades, changes, and out-of-hours testing.Maintain technical documentation and incident records.Required Skills3+ years of experience in UCC / Unified Communications / VoIP.Strong knowledge of SIP, VoIP, TCP/IP, and networking.Experience with Cisco CUCM / Cisco Collaboration.Strong troubleshooting and incident management skills.Good communication and customer-handling skills.Good to HaveCisco UCCX/UCCE or Contact Centre experience.CUBE / SBC / Webex / Microsoft Teams knowledge.MSP or Managed Services experience.