VP, Regional Business Unit Leader, Service & Repair, APAC

The Vice President, Regional Business Unit Lead (RBUL) – Service & Repair is responsible for leading the full Service & Repair organization in the region, with solid line responsibility for the following five departments: (1) Marketing & Sales, (2) Business Operations, (3) Customer Support,(4) Field Service & Technical Assistance Center, (5) Endoscopy Support Specialists, and operational (dotted line) responsibility for the following two departments: (1) Technical Service Innovation and (2) Repair Operations.The RBUL is the accountable “One P&L owner” for the Service & Repair business and is responsible for achieving top and bottom line targets, with focus on increasing Service Contract and Billable revenue while integrating Repair as a true cost center, driving margin and cost-of-goods-sold (COGS) improvements through execution of cost reduction measuresThey will have equal responsibility for the end-to-end customer experience, with a focus on equipment uptime throughout its lifecycle—especially during service and repair scenarios—which plays a critical role in shaping the overall Olympus customer experience. The role ensures highly technical and operational execution, delivers superior customer experience, and achieves key KPIs such as repair turnaround time (TAT), SLA fulfillment, efficiency gains, and margin improvement.This RBUL role has a solid reporting line to the EVP, GM, Service & Repair, Global and a dotted reporting line to the Regional President for APAC Region.

Key Responsibilities

Strategic LeadershipDefine and execute the integral regional strategy for the Service business including the Repair functions aligned with global business priorities and objectives.Understand the regional market landscape to identify segmented customer needs and uncover strategic opportunities and risks.Tailor and implement the regional go-to-market model for Sales and Delivery, including Repair Operations, to effectively meet customer expectations.Build and strengthen execution capabilities across teams to ensure successful delivery and sustained customer satisfaction.Drive revenue growth and profitability through strong Marketing & Sales execution, and integral cost optimization through operational ownership for all regional Service and Repair Operations.Serve as the primary decision maker for regional operational and technical alignment, while leveraging dotted-line relationships to global, functional leaders.Operational OversightOversee Service Delivery operations, ensuring SLAs are met and customer expectations exceeded.Operational oversight of Regional Repair, ensuring repair costs, standards, turnaround times, and operational KPIs are consistently achieved.Based on the operational management of Service Delivery and Repair, develop ideas and measures that should be implemented by the global TSI organization.Work with global leadership to support integration and alignment across TSI functions, including Engineering, Training, Document Control, and Production Control.Lead continuous improvement initiatives, optimizing workflows, reducing redundancies, and standardizing processes across the region in line with global direction.Talent & CultureBuild, coach, and retain a high-performing team across all Service & Repair functional areas.Foster a culture of customer centricity, accountability, and technical excellence.Define clear career paths and development plans to strengthen commercial, technical and operational talent pipelines.Stakeholder CollaborationServe as the key regional liaison with Global Repair and Global TSI leadership.Coordinate closely with peer RBULs, Commercial Excellence, Legal, QARA, HR and other cross-functional teams to drive integrated solutions.Represent the region in global Service & Repair governance forums, ensuring consistent standards and best practices.Inherent Requirements:Education:Bachelor's Degree in Business, Engineering or related fieldMBA or Postgraduate Degree is preferredExperience:15+ years in senior commercial, service or operational leadership roles in complex medical technology or regulated industries.Proven P&L ownership and experience managing multi-functional teams (commercial and operational.)At least 5 years of strong operational and technical expertise within manufacturing or repair organization, with demonstrated experience directly managing KPIs like turnaround time. Experience in matrixed organizations with dotted-line relationships that execute based on decision rights alignment.Clear examples of high decision quality and speed to decision making that either delivered demonstrated revenue gains or cost savings.Operational leadership of large, multi-site service teams.Cross-functional collaboration with Sales, Engineering, and Supply Chain.Executive communication and stakeholder influence.Digital transformation leadership and adoption of new technologies.Employee engagement and retention strategy.Continuous improvement and innovation mindset.Strategic negotiation and contract management with IDN level decision makers.Skills:Ability to lead Service and Repair as a single business unit with aligned goals, governance, and financial accountability.Coordinate with regional and global teams to ensure consistent execution and change management.Strategic and analytical thinking with ability to execute across commercial, technical and operational domains. Excellent communication and stakeholder management skills; comfortable presenting to large audiences internally and externally with proven experience negotiating directly with key customers.Leadership presence with proven talent development and team-building capabilities.Strong customer-centric mindset and focus on measurable results.Strong decision quality and speed to decision making driven by clear analysis and informed judgement.Other: Travel is required whenever necessary to support strategic initiatives and regional operations.