VTC Infrastructure Engineer at Mark Center, Virginia for WHS - (Washington Head quarters services)
Defense In Depth Solutions · Alexandria, VA
Apply & track with Apply EdgeTitle: VTC Infrastructure Engineer
They ensure high availability for virtual meetings, apply security compliance patches, and provide Tier II/III technical support for hardware like codecs, multipoint control units (MCUs), and UC managers. Core Responsibilities
- System Management: Deploy, patch, and monitor enterprise VTC and VoIP systems, ensuring seamless performance and uptime.
- Incident Troubleshooting: Diagnose and resolve connectivity, audio, and video issues, minimizing downtime for daily operations.
- User Support & White-Glove Service: Assist VIPs and leadership with conference setups, active meeting monitoring, and equipment orientation.
- Security & Compliance: Enforce organizational IA policies by performing vulnerability scans and applying cybersecurity compliance configurations (e.g., DISA STIGs). Risk Management Framework experience preferred.
- Infrastructure & Upgrades: Manage hardware lifecycles, recommend technology refreshes, and maintain updated network and capability diagrams. Required Qualifications & Skills
- Experience: 3 to 5 years of hands-on VTC or systems administration experience.
- Technical Proficiency: Deep understanding of Cisco, Polycom, or similar AV/VTC codecs and infrastructure, Session Initiation Protocol (SIP), and control tools like Cisco TelePresence Management Suite (TMS).
- Security Clearances: Requires Minimum Active DoD Secret clearance
- Certifications: DoD 8570 compliance (such as CompTIA Security+ or CCNA) If you are not interested at this time, but know of colleagues who may be interested, please forward this email.Feel free to call me if you have any questions. Looking forward to hearing from youThanks & Regards, Yaseen M.Defense In Depth Solutions IncPhone: 281-968-0955 Email:- Yaseen.m@didsolutions.net