VTC Infrastructure Engineer

Job Title: VTC Infrastructure EngineerLocation: Mark Center VAClearance required: Secret ClearanceCertification: CompTIA SEC+ or CCNA Job Description:A VTC Infrastructure Engineer configures, maintains, and troubleshoots enterprise audio-visual and video streaming infrastructure. They ensure high availability for virtual meetings, apply security compliance patches, and provide Tier II/III technical support for hardware like codecs, multipoint control units (MCUs), and UC managers. Core Responsibilities• System Management: Deploy, patch, and monitor enterprise VTC and VoIP systems, ensuring seamless performance and uptime.• Incident Troubleshooting: Diagnose and resolve connectivity, audio, and video issues, minimizing downtime for daily operations.• User Support & White-Glove Service: Assist VIPs and leadership with conference setups, active meeting monitoring, and equipment orientation.• Security & Compliance: Enforce organizational IA policies by performing vulnerability scans and applying cybersecurity compliance configurations (e.g., DISA STIGs). Risk Management Framework experience preferred.• Infrastructure & Upgrades: Manage hardware lifecycles, recommend technology refreshes, and maintain updated network and capability diagrams. Required Qualifications & Skills• Experience: 3 to 5 years of hands-on VTC or systems administration experience.• Technical Proficiency: Deep understanding of Cisco, Polycom, or similar AV/VTC codecs and infrastructure, Session Initiation Protocol (SIP), and control tools like Cisco TelePresence Management Suite (TMS).• Security Clearances: Requires Minimum Active DoD Secret clearance• Certifications: DoD 8570 compliance (such as CompTIA Security+ or CCNA) If you are not interested at this time, but know of colleagues who may be interested, please forward this email.Feel free to call me if you have any questions. Looking forward to hearing from you.