Waiter/Waitress

Company DescriptionWe are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. At Ennismore, we are committed to supporting your growth and learning every day, ensuring that your work brings purpose and fulfillment to your life. During your journey with us, you will have the opportunity to explore limitless possibilities, shape your own story, and help us imagine the future of hospitality together.Rixos Premium Dubai JBR is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. The hotel redefines luxury by offering a unique and unforgettable holiday experience, creating a new meaning for modern hospitality and leisure.Salaries And BenefitsCompetitive SalaryDuty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaksVacation tickets /benefits provided by the hotelMedical Insurance ProvidedJob DescriptionKey Deliverables And ResponsibilitiesEnsure correct grooming standards are followed at all timesExceed guest satisfaction by knowing preferences and update profilesMaintain detailed knowledge of the restaurant menu & daily specials at all timesTo be familiar with the beverage service including glasses used and appropriates garnishesFollowing up restaurants financial, LQA, TrustYou targets on a daily basisAnticipate and service of guests' requirements at all timesUse opening and closing checklist to ensure smooth opening and closing of the venueEnsure service stations are constantly cleared and re-stocked during serviceServe and clear food and beverage items in an unobtrusive and professional mannerPresent menus in a proactive mannerKeep manager on duty updated of any guest feedback so they can update the Glitch ReportMaintains the HACCP & FIFO standards as required by the regional governing bodyAttend all necessary briefings and training sessions as instructed by the ManagerIdentify potential problems and anticipate guest needs, ask for assistance before service breakdown occursPerform any duties and special projects as requested by management whether in your own department or any other department in the hotelAll issues and negative guest feedbacks needs to be properly reported on glitch systemFollow care program at all times, and report issues through the system to maintenanceQualificationsMinimum 1–2 years of experience as a Waiter/Waitress in a luxury hotel or fine dining restaurant. Excellent communication and interpersonal skills. Strong knowledge of food and beverage service procedures. Experience using POS systems. Professional grooming and presentation. Ability to work efficiently in a fast-paced environment. Positive attitude with a strong commitment to guest satisfaction. Fluency in English; additional languages are an advantage (Russian, Arabic, Turkish). Flexible to work shifts, weekends, and public holidays.