Waiter/Waitress

Key ResponsibilitiesWelcome and assist guests in a friendly, professional, and attentive manner.Present menus and provide accurate information regarding menu items, ingredients, promotions, and available options.Take food and beverage orders accurately and communicate them efficiently to the kitchen and beverage teams.Provide menu recommendations based on guest preferences and requirements.Deliver food and beverages promptly while ensuring correct presentation and order accuracy.Regularly check on guests throughout their dining experience and respond promptly to requests.Maintain strong knowledge of the menu, ingredients, allergens, preparation methods, and current promotions.Drive upselling and suggestive selling by recommending appropriate menu items, additions, and promotions.Handle guest concerns professionally and escalate matters to the Supervisor or Manager when required.Process orders and payments accurately through the POS system.Ensure tables and service areas are properly prepared, clean, organized, and maintained throughout the shift.Coordinate effectively with kitchen, bar, cashier, and other service team members to ensure smooth operations.Support opening, closing, and shift handover procedures.Follow company SOPs, service sequence, grooming requirements, and brand standards.Maintain food safety, hygiene, sanitation, and workplace safety standards.Support promotional activities, events, and other outlet requirements when necessary.Build positive guest relationships and contribute to repeat visits and overall customer satisfaction.Skills & QualificationsPrevious experience as a Waiter or in a customer-facing F&B role is preferred.Excellent customer service and interpersonal skills.Strong verbal communication skills and confidence interacting with guests from different backgrounds.Fluency in arabic Arabic language to support guest communication and service requirements.Strong menu knowledge with the ability to confidently explain and recommend products.Good upselling, cross-selling, and suggestive selling skills.Familiarity with restaurant POS systems and payment procedures.