Walkin drive at HCL for RCM Senior Team Lead- US Healthcare Lead - Chennai

Walk-in Drive || HCLTech is Hiring for Senior Team Leads on 30th Sept'26 || Navalur LocationPOC: Suriya PriyaShift Timings: US Shift TimingsDate: 30/9/2026Timing: 10:30AM - 2:00PMVenue:Sandhya Infocity Limited NavalurRegistered Address:No.33, Rajiv Gandhi Salai, Old Mahabalipuram Road (OMR), NavalurKEY WORDSOperations Management, Portfolio Delivery, US Healthcare RCM, Cash Forecasting, Net Collection Rate, AR Aging, Days in AR, Cost to Collect, Denial Prevention, Capacity Planning, Client Governance, WBR MBR, SLA Management, Leadership Development, Transformation, Automation, TexasESSENTIAL RESPONSIBILITIESOwn end-to-end operational delivery for an assigned collections portfolio defined by client, facility group, payer segment, or patient-pay tower across cash, aging, resolution, quality, cost, and compliance.Own the monthly and quarterly cash forecast for the portfolio; track actual against forecast, explain variance with root cause, and drive credible recovery plans.Manage, coach, and develop two to five Team Leaders and Sr. Team Leaders; set objectives, run structured performance reviews, build individual development plans, and own succession planning for the leadership layer.Drive accounts receivable performance reduce days in accounts receivable, improve net collection rate, reduce the percentage of AR beyond 90 and 120 days, and control bad-debt and denial write-off leakage.Own inventory and capacity management: volume forecasting, staffing and skilling models, span design, seat and licence utilisation, shrinkage control, and overtime budget governance.Lead denial-prevention and root-cause elimination programmes, working upstream with Registration, Eligibility, Authorisation, Coding, Charge Capture, and Payer Contracting to remove recurring causes rather than reworking symptoms.Act as escalation owner for the portfolio, resolving second-level patient complaints, payer disputes, and client escalations with documented outcomes and preventive follow-through.Exercise an elevated delegated authority on adjustments, refunds, settlements, hardship arrangements, and write-offs; maintain approval integrity and segregation of duties.Own operational client governance prepare and lead weekly and monthly business reviews, manage the SLA scorecard and action log, and maintain a constructive, transparent day-to-day client relationship.Own the hiring plan for the portfolio: workforce requisition, interview panels, selection quality, onboarding experience, certification throughput, and early-attrition control.Drive productivity and cost improvement through automation and robotic process automation, workflow redesign, worklist and dialer strategy optimisation, digital self-service payment adoption, and propensity-to-pay segmentation.Own the compliance and audit posture of the portfolio; sponsor corrective and preventive action, close audit findings, and partner with Compliance, Privacy, Legal, and Internal Audit.Provide budget inputs and manage controllable spend: headcount cost, tooling and licences, overtime, and incentive spend; track cost to collect against plan.Design and govern incentive and recognition schemes for the portfolio in partnership with Human Resources and Finance.Own engagement and retention for the portfolio, including engagement survey action planning, skip-level discussions, and targeted retention interventions for critical talent.Own business continuity, risk management, and remote-work compliance verification for the portfolio.Support transitions, pilots, and new-scope implementations, including process documentation, training readiness, and stabilisation to steady state.SYSTEMS AND TOOLSHost billing and EHR systems: Epic (Resolute PB/HB), Oracle Health / Cerner, Meditech, Athenahealth, or NextGen.Clearinghouse and payer portals: Availity, Waystar, Optum / Change Healthcare, NaviNet, Medicare DDE/FISS, and TMHP (Texas Medicaid & Healthcare Partnership).Contact-center technology: predictive/preview dialer, IVR, softphone, CRM, and call-recording platforms.AR and denial workflow tools, worklist engines, and document/correspondence management systems.Microsoft Office: Outlook, Word, and working proficiency in Excel (filters, sorting, basic formulas, pivot tables at E0.2 and above).Workforce management and scheduling tools (e.g., NICE IEX, Genesys WFM, Verint) for adherence, shrinkage, and intraday management.Reporting and visualization: advanced Excel and working knowledge of Power BI or Tableau dashboards.Quality monitoring, speech/text analytics, and LMS platforms.Business intelligence and self-service analytics; SQL query capability preferred for independent data interrogation.Financial and planning tools for capacity models, cash forecasting, budget tracking, and cost-to-collect analysis.Vendor and agency performance management platforms, payment gateways, and digital patient-engagement tools.