Walkin Drive For Utility Billing Operations (Semi Voice)- 15th Sept

Greetings from Infosys BPM Ltd.,We are hiring for Walkin Drive for Utility Billing Operations Associate (Semi-Voice Process) Domain for Bangalore. Please walk-in for the interview on 15th September 2026 in Bangalore.Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in.Please use below link to apply and register your application.Please mention Candidate ID on top of the Resume ***Senior Process Executive- 1Yr to 2Yrs experience:https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-249937Process Specialist- 2Yr to 4Yrs experience:https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-250418Interview Details:Interview Date: 15th September 2026Interview Time: 10:00 AM to 11:30 AM IST ONLYInterview Venue:Bangalore:: Infosys Limited, No. 40/P-41/P, Gate#: 1, Electronic City Phase-2, Industrial Area, Konappana Agrahara, Bangalore 560100.Landmark: In Between Sunik Industries and Tejas NetworksPlease find below Job Description for your reference:Job Location: BengaluruTotal Experience: 1- 4 YearsNotice Period: Immediate Joiners to 15 daysShifts: Flexible to work for any shift (Including Night Shifts)Work From Office is mandatoryJob Level: 2A/ 3ADesignation: Senior Process Executive / Process SpecialistQualification: Any Graduate (Full-Time)Note: Candidates must have mandatory experience in international processes.Job Summary:We are seeking detail-oriented and customer-focused Utility Billing Operations Associates to support utility billing and resident billing operations for multifamily and student housing clients. This is a semi-voice role involving a combination of data processing, billing validation, email communication, and outbound/inbound interactions with utility providers, clients, and internal stakeholders to ensure accurate and timely resident billing.Key Responsibilities:A. Utility Bill Processing & Data Management:Retrieve utility bills from provider websites, portals, and client submissions.Download, validate, upload, and archive utility bills following established procedures.Verify account information, service periods, billing amounts, and resident data.Maintain audit-ready documentation and billing records.Perform resident data validation including move-ins, move-outs, transfers, and account updates.B. Client & Provider Communication (Semi-Voice)Contact utility providers, property management teams, and clients via phone and email to obtain required billing information.Follow up on pending utility bills, account information, and billing discrepancies.Communicate billing status updates, missing documentation, and issue resolutions professionally.Handle inbound and outbound calls related to billing inquiries and operational support.Escalate unresolved issues to appropriate teams for resolution.C. Billing Validation & Reconciliation:Review pre-bills, utility charges, statement data, and occupancy records for accuracy.Investigate billing discrepancies, charge variances, and exception reports.Perform data comparisons and reconciliations using Excel and operational systems.Ensure all billing exceptions are resolved before final approval.D. Exception Management:Identify and investigate issues related to:Missing utility bills, Duplicate charges, Data import failures, New utility accounts, Incorrect billing information, System or access-related issues etcCoordinate with internal support teams and clients to resolve exceptions.Process Tracking & DocumentationAdhere to quality, compliance, and audit requirements.Required Skills:Excellent verbal and written English communication skills.Comfortable handling outbound and inbound calls.Good working knowledge of Microsoft Excel (VLOOKUP, Pivot Tables, basic formulas).Ability to analyze and validate data accurately.Experience handling large volumes of operational data.Basic understanding of billing, finance, or data processing operations.Ideal Candidate Profile:Strong communication skills with the ability to confidently engage with clients and service providers.Detail-oriented with excellent data validation and reconciliation skills.Comfortably balancing operational tasks with customer interactions.Proactive in identifying issues and driving resolutions.Ability to thrive in a fast-paced, deadline-driven environment.Documents to Carry:Carry a printout your updated resume.Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).All original education documents needs to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)Mandatory to carry:Smartphone with good front camera, charger and Headset for Assessment, Government ID proof Hardcopy.Pointers to note:Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.Original Government ID card is must for Security ClearanceThanks & Regards,Infosys Recruitment Team