Warehouse Supervisor

JOB PURPOSE:The Warehouse Supervisor is responsible for the overall administration and day-to-day operations of the warehouse, ensuring efficient warehouse management, inventory accuracy, stock control, and timely order fulfillment. He/She is also responsible for supervising and developing the warehouse team while implementing policies, procedures, and safety standards to maintain a safe, organized, and productive work environment.KEY ACCOUNTABILITIES AND RESPONSIBILITIESWarehouse ManagementSupervise warehouse administration and daily operations to ensure operational efficiency and optimal service delivery.Oversee warehouse organization, product storage, and space utilization in compliance with established guidelines and procedures.Extract and monitor sales orders through the Warehouse Management System (WMS) to identify and coordinate stock replenishment requirements.Ensure service quality, order accuracy, and timely order fulfillment to support customer satisfaction.Handle damaged products and coordinate with insurance providers to process the necessary claims.Ensure compliance with warehouse policies, procedures, and operational standards.Monitor warehouse performance and identify opportunities for process improvement and warehouse optimization.Stock Control and Inventory ManagementVerify incoming shipments and received quantities against purchase orders and delivery documents to ensure accuracy.Monitor the quality and condition of received goods and ensure proper goods-receiving procedures are followed.Monitor product expiry dates and implement appropriate stock rotation procedures, including FIFO (First In, First Out) or FEFO (First Expired, First Out), where applicable.Ensure appropriate storage conditions and optimal space utilization to prevent product damage and stock losses.Monitor inventory levels, stock movements, and inventory accuracy to minimize stock discrepancies.Oversee dispatch and delivery operations to ensure order accuracy, product quality, and timely distribution.Conduct and coordinate periodic physical inventory counts and stock reconciliations with the Inventory Control Unit to ensure accurate inventory records.Follow up on returned products and ensure that they are properly inspected, documented, and recorded in the warehouse inventory.Investigate stock discrepancies and identify their root causes to support effective inventory control and minimize losses.Team ManagementSupervise the warehouse team and ensure that assigned responsibilities are performed effectively and in line with operational requirements.Lead, coach, and motivate team members to achieve operational objectives and maintain high performance.Manage the performance appraisal process, monitor key performance indicators (KPIs), and provide the People Experience (PX) Department with accurate feedback.Delegate tasks effectively and ensure team members have the necessary skills and resources to perform their duties.Support employee development, cross-training, and succession planning to strengthen team capabilities and ensure operational continuity.QUALIFICATIONS, EXPERIENCE & SKILLSBachelor's Degree in Business Administration, Supply Chain Management, Logistics, or a related field.3 to 5 years of relevant experience in warehouse operations, warehouse management, logistics, or supply chain management. Previous warehouse management experience is a must.Fluency in Arabic and English. French is a plus.Proficiency in Microsoft Office, particularly Microsoft Excel. Experience with Warehouse Management Systems (WMS) and Enterprise Resource Planning (ERP) systems is an advantage.Excellent knowledge of warehouse management procedures, inventory control, stock reconciliation, and warehouse safety standards.Strong organizational and analytical skills, with the ability to maintain accurate inventory records and operational reports.Excellent communication and interpersonal skills.Strong team management and leadership skills.Good problem-solving skills and the ability to identify process improvement opportunities.