Welling Specialist (Psychologist)

About Concentrix Concentrix Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economic clients. Every day, from more than 40 countries and across continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through Strategy + Talent + Technology. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; energy and public- sector.Visit www.concentrix.com to learn more. Specialist, Wellbeing (Psychologists) Location: District 12, Ho Chi Minh Working Time: 5 days/week Language Proficiency: English About the job The Role The Onsite Wellbeing Specialist (Psychologists) will provide onsite mental health and wellbeing support to employees working in content moderation roles. As a qualified counsellor or psychotherapist, you'll conduct sessions using interventions such as Cognitive Behavioral Therapy (CBT), Acceptance and Commitment Therapy (ACT) and Mindfulness Based Therapies (MBT). You’ll routinely assess cases for risk, follow strict safety protocols and escalate complex cases to clinical leadership. Your role also includes collaborating with your colleagues to design and deliver group sessions that improve resilience, healthy coping, and distress management skills Duties and Responsibilities

• Deliver one to one onsite counselling sessions, addressing a range of psychological health issues using short-term therapeutic interventions such as CBT, ACT and MBT
• Deliver one to one onsite coaching sessions, and develop resilience plans for maintaining employee health and wellbeing
• Deliver onsite group and peer support sessions aimed at building resilience, developing healthy coping strategies and building positive working relationships
• Facilitate onsite creative sessions such as creative therapies, music therapies, and mindfulness-based activities
• Assess cases for trauma related to exposure to graphic content and follow escalation protocols
• Evaluate and appropriately manage risks of harm to self or others in a timely manner
• Manage confidential case records and reports safely, and in line with privacy protocols
• Deliver psychometric assessments to employees in the region
• Review assessment data for trends that require intervention, and contribute to insight reports
• Complete administrative duties, including tracking session data and completion of individual case notes in a timely manner
• Respond promptly to emails and messages from employees seeking support, ensuring clear and timely communication
• Communicate with the clinical leadership team on a regular basis to discuss observations, insights risks and areas for improvement
• Contribute towards safe working practices across the Psychological Health team
• Attend monthly peer support sessions with your Clinical Manager and regional colleagues
• Adhere to professional and ethical guidelines set by discipline specific governing and licensing bodies Hiring Requirements
• Master’s degree in clinical psychology, counselling psychology, or psychotherapy
• Minimum 3 years of experience in wellbeing or psychotherapy field
• Proven experience in cross-cultural counselling, demonstrating sensitivity and competence with diverse client backgrounds
• Able to build trust and rapport with employees, managers and team members
• Proven experience designing and delivering wellbeing/mental health training, workshops and webinars
• Strong data management skills, ensuring accurate handling of sensitive information and session records
• Excellent time management and prioritization skills, effectively handling multiple tasks and responsibilities in a dynamic setting
• Proven ability to maintain professionalism and ethical standards in a business environment
• Excellent communication skillsBenefit:
• 13th-month salary & 100% salary during probation
• Full social, health, and Aon health insurance
• Lunch and parking support
• 14 annual leave days
• Clear career path and growth opportunities in a professional, dynamic environment
• Opportunity to work with top industry experts and talented colleagues
• Transparent, trustworthy, and inspiring workplace culture