Wellness Case Manager | Novi | $110k+

Patient Engagement & Growth SpecialistYou've spent your career helping people say yes to something good for them. Maybe that was a nutrition plan, a wellness membership, an aesthetics package, or a new health product. Whatever the setting, you know how to build trust fast, listen for what someone actually wants, and guide them toward a decision without it ever feeling like a pitch.At NIVA Health, we want that skill working for our patients.We're looking for a Wellness Case Manager to guide patients through their wellness journey, from their first conversation with our clinic through ongoing treatment plan engagement. This role is built for someone who has spent their career at the intersection of health, wellness, and sales, and who genuinely enjoys both.You'll work closely with providers and clinic leadership, helping patients stay engaged, informed, and connected to the services that support their health goals.What You'll Be DoingBuilding strong, trust-based relationships with patients from their very first interactionGuiding patients through NIVA's wellness and therapy offerings, helping them understand what fits their goalsSupporting patient engagement, retention, and wellness treatment plan participationCoordinating follow-ups, scheduling, and patient communicationsCreating a seamless, elevated patient experience at every touchpointTracking personal KPIs tied to engagement, follow-up, and patient enrollment in new servicesSupporting new wellness initiatives and service launches within the clinicPartnering closely with providers and clinic staff in a collaborative environmentRequirementsYou'll Do Well In This Role If YouHave a track record of guiding people toward a purchase, membership, or programme decision, in wellness, health coaching, or a related fieldAre naturally personable, energetic, and confident in one-on-one conversationsCommunicate exceptionally well and build rapport quicklyEnjoy working toward measurable goals tied to patient engagement, not just administrative tasksAre highly organised and proactive with follow-upCan manage multiple patient relationships at once without losing attention to detailThrive in a performance-driven environment that's also genuinely supportiveStay warm and solution-focused when someone hesitates or says no for nowBenefitsWhat We Offer$110k base salary (base + bonus)Performance-based bonus tied to patient engagement and enrollment outcomesA high-impact, patient-facing role with real influence over patient outcomesA growth-oriented wellness environmentA collaborative, close-knit clinic cultureDirect access to clinic leadership and providersA company culture built around Teamwork, Resilience, Open-Mindedness, Ownership, and PositivityImportant NotesThis is a full-time, on-site clinic roleRotating schedule may include occasional Saturdays (dependent on clinic operating hours)This is a non-clinical role. All medical recommendations and treatment plans are directed by licensed providersApplyIf you genuinely enjoy connecting with people, guiding them toward decisions that improve their life, and being part of a wellness-focused environment where your results matter, we'd love to meet you.NIVA Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.