Wholesale Sales Coordinator

Company Description AERIN is a global luxury lifestyle brand inspired by the signature style of its founder, Aerin Lauder. Based on the premise that living beautifully should be effortless, the brand develops curated collections in the worlds of beauty, fashion accessories, and home décor. With a passion for art, travel, fashion, and design, Aerin's own lifestyle serves as a focal point of inspiration for the brand. Classic, but always with a modern point of view, every piece is created to make life more beautiful, with a sense of ease and refinement. AERIN launched in 2012 and is available in over 40 countries globally. Role Description We are seeking a Wholesale Sales Coordinator who will provide day-to-day operational and sales support to the wholesale team, helping ensure orders, accounts, and customer needs are managed accurately and efficiently. This role will be heavily involved in order entry and processing, dropship operations, inventory coordination, customer communication, and supporting the sales team across wholesale accounts. The ideal candidate is highly organized, detail-oriented, proactive, takes initiative and comfortable managing multiple priorities in a fast-paced environment.Key ResponsibilitiesOrder Entry & Processing: Enter wholesale orders accurately into NetSuite, review orders for pricing, inventory, shipping, and manage orders through fulfillment.Order Management: Track open orders, backorders, shipments, cancellations, and delivery dates; proactively identify potential issues and take ownership of finding solutions to ensure orders are fulfilled on time.Dropship Support: Manage day-to-day dropship order activity, including order processing, inventory updates, shipment tracking, and resolving order or fulfillment issues.Account Support: Provide day-to-day operational support to junior & senior account executives, helping manage account needs, order follow-ups, product requests, and customer communications.Inventory Coordination: Monitor inventory availability and communicate stock issues, backorders, and upcoming product availability to the sales team and customers.Sales Support: Assist the wholesale team with line sheets, pricing, product information, samples, sales materials, presentations, and preparation for market appointments and trade shows.Account Maintenance: Assist with new account setup, account updates, retailer requirements, shipping information, and other ongoing account maintenance.General Sales Team Support: Provide administrative and operational support to the Head of Wholesale and sales team as needed, including special projects and day-to-day business needs. Qualifications1–2 years of experience in wholesale, sales support, sales operations, customer service, or a related field; internships or relevant experience considered.Previous experience working with wholesale accounts, department stores, e-commerce retailers, or dropship businesses is a plus.Experience with order entry, order processing, inventory management, or ERP systems preferred.Strong organizational skills and exceptional attention to detail.Excellent written and verbal communication skills.Highly proactive with a strong sense of ownership; someone who sees what needs to be done and takes initiative to get it done.Strong problem-solving skills with the ability to troubleshoot issues, think critically, and find practical solutions rather than simply escalating problems.Ability to manage multiple accounts, orders, and priorities simultaneously while meeting deadlines.Resourceful and adaptable, with the ability to work independently and make thoughtful decisions within established processes.