Workplace Experience Coordinator (Office Manager / Front Desk)

We're looking for a Workplace Experience Coordinator to be the face and engine of our LA office. You'll greet everyone who walks through the door, keep the day-to-day running smoothly, and make sure the office is a place people actually want to come to. Think of this as part receptionist, part office manager, part hospitality pro, someone who treats every person and every request, big or small, with genuine warmth and follow-through.This is a highly visible role. You'll set the tone for how the company feels to employees, candidates, vendors, and guests from the moment they arrive.Front of House / ReceptionGreet all visitors, guests, and employees with a warm, professional welcome Manage the front desk: guest access, deliveries, mail, and package handlingKeep the reception and common areas tidy, stocked, and presentable at all timesOffice Management & MaintenanceOwn the day-to-day upkeep of the office, from tidying shared spaces to coordinating repairs and maintenance requestsManage relationships with building management, cleaners, and maintenance vendorsProactively spot issues (a flickering light, low coffee stock, a broken chair) and resolve them before they're asked aboutCoordinate desk setups, seating, and space planning as the team growsSupplies & Vendor RelationshipsOrder and manage inventory of office and kitchen supplies, keeping costs sensible and stock levels reliableSource and manage vendors (catering, cleaning, office supplies, repairs, etc.), negotiating good terms and holding them accountable to service qualityMaintain relationships with building/property management and local service providersExpenses & AdminProcess office-related expenses, invoices, and receipts accurately and on timeTrack and manage the office budget; flag spend trends or opportunities to saveSupport light bookkeeping/admin tasks tied to office operationsOnboarding & Employee ExperienceSupport People team with new hire logistics: desk setup, equipment, office access, welcome materialsBe a friendly first point of contact for new employees on their first dayHelp plan and execute office events, celebrations, and culture momentsSupport other HR/People coordination tasks as neededThe job description is to be used merely as a guide of expectations rather than an exhaustive list of all duties and competencies. All requirements and skills are subject to change as business needs evolve. RequirementsWhat We're Looking For2+ years in office management, front desk/reception, hospitality, or customer service (coffee shop, hotel, retail — service-heavy backgrounds are a huge plus)A genuine "no task is too small" attitude, equally happy restocking the fridge or coordinating a vendor contractA hospitality mindset, you understand what white glove service means in practice and bring that standard to every touchpoint, from a guest's first impression to the day-to-day details of the office environmentProactive problem-solver, sees what needs to be done and does it, without waiting to be askedStrong organizational skills and the ability to juggle multiple priorities without dropping the ballWarm, upbeat, and unflappable under pressure, the kind of person who makes people feel taken care ofComfortable with basic expense tools, spreadsheets, and office software (Google Workspace/Microsoft Office; expense tools like Nexonia)Trustworthy and discreet, you'll have visibility into sensitive spaces (budgets, new hires, guests)Nice to HaveExperience with vendor negotiation or contract managementExperience supporting onboarding or HR coordinationFamiliarity with facilities/building management processesWhat Success Looks LikeThe office runs so smoothly, people barely notice the effort behind itSupplies never run out, expenses are accurate and on time, vendors deliver reliablyNew hires feel set up and welcomed from day oneRole Reports to: Director, People + OperationsLocation: On-site, full-time Los Angeles officeSalary: $68,000 - $70,000 /yearCompany context: 100+ person company with two offices. This role owns the LA office end-to-end and is the sole on-site admin presence there, so ownership and follow-through matter.BenefitsAt NEON, we believe that great work starts with taking care of our people. Our comprehensive benefits package is designed to support your health, well-being, and future at every stage of life. Comprehensive medical, dental, and vision coverage for you and your family. Retirement savings options, including a 401(k) and Roth IRA, to help you plan for the future. Basic and voluntary life insurance, including AD&D coverage, for added peace of mind. A flexible time-off policy, generous sick leave, paid public holidays, and an annual winter office closure, because rest is an essential part of doing great work. Paid family leave, including parental and caregiver leave, to support you when it matters most. Wellness programs and resources that promote a healthy, balanced lifestyleNEON is an equal opportunity employer. We're committed to building an inclusive culture where everyone is set up to do meaningful work — and we welcome candidates from all backgrounds and experiences. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. U.S. applicants are protected under the Family & Medical Leave Act, Equal Opportunity Employment, and the Employee Polygraph Protection Act. If you need a reasonable accommodation at any point in the process, please reach out to your NEON recruiter.