Workplace Services Manager

Workplace Services Manager | ISS Facility Services

Location: Bath & BristolISS Facility Services is looking for an experienced Workplace Services Manager to lead the delivery, performance and development of integrated facilities services across client sites in Bath and Bristol.Reporting to the Regional Workplace Manager, you’ll lead a multi-skilled team of around 9 colleagues across cleaning, security and workplace coordination, while supporting service delivery at an additional Bristol site.This is a hands-on, client-facing leadership role combining people management, operational delivery, compliance, customer experience and commercial accountability.The roleYou will:Lead, motivate and develop a multi-skilled team across the Bath and Bristol sites.Own the delivery of integrated facilities services, including Cleaning, Security, Helpdesk, Engineering and Workplace Services.Hold P&L accountability for the financial performance of your sites.Ensure robust Health & Safety, statutory compliance, security and operational risk management.Drive performance against agreed SLAs, KPIs and client expectations.Build strong relationships with clients, building users, suppliers, landlords and ISS stakeholders.Oversee PPM, reactive works, audits, quality assurance and incident management.Manage performance, appraisals, training, recruitment and development across the site teams.Identify and implement opportunities for continuous improvement, innovation and efficiency.Act as the escalation point for operational issues and ensure service failures are addressed proactively.Provide clear operational and financial reporting to Account Directors.Support the Regional Workplace Manager and wider ISS initiatives, including leadership development and business continuity.Provide annual leave cover and operational support at a client site in Pontypridd when required.About youYou’ll be an experienced Facilities Management professional with a strong track record in a customer-facing, integrated FM environment.You’ll bring:5+ years’ FM management experience, including hard services and security.Experience overseeing M&E/engineering and soft services.Proven experience leading and developing operational teams.Strong commercial and financial awareness, ideally with P&L responsibility.Experience managing clients, suppliers and multiple stakeholders.A strong understanding of Health & Safety, statutory compliance and operational risk.Experience using performance data to improve service delivery and identify opportunities.Excellent communication, influencing, negotiation and problem-solving skills.Strong organisational skills and the ability to manage competing priorities across multiple sites.Relevant professional qualifications and/or a strong time-served FM background.What will make you successful?You’ll be a customer-focused, commercially aware and people-led manager who can build strong relationships and deliver consistently high standards.You’ll be comfortable working across multiple locations, balancing strategic objectives with day-to-day operational demands, and taking ownership when challenges arise.You’ll bring energy, accountability and a continuous-improvement mindset, with the ability to engage teams and stakeholders at every level.Why ISS?This is an opportunity to take ownership of a multi-site workplace operation across Bath and Bristol, with genuine scope to influence service delivery, people development, customer experience and commercial performance.You’ll also have the opportunity to contribute to wider ISS initiatives and work alongside a broader regional FM leadership team.