Zoho CRM Developer/Integration Engineer

Job descriptionWe are hiring a Zoho CRM & Integration Engineer with 2-4 years of hands-on Zoho CRM / Zoho One experience and a track record of connecting SaaS tools to CRMs. You will own a US-based client's Zoho setup end to end. That client has a sales floor of 25–30 people. You'll take the system over from the external partner who built it, move the client from Zoho CRM Plus to Zoho One, and roll out a cloud phone system (JustCall) integrated with Zoho CRM.Scope of Work:Zoho Migration & HandoverTake over the existing Zoho setup from an external partner, then map and document how it is actually used.Complete the migration from Zoho CRM Plus to Zoho One without disrupting daily sales and intake work.Telephony & SaaS IntegrationsConfigure and roll out a cloud telephony platform (JustCall) to an agreed spec.Integrate it with Zoho CRM through APIs and webhooks, covering click-to-call, call logging and lead routing.Work with the client's external telephony consultant on call-flow design and rollout plans.System Cleanup & OwnershipReview legacy workflows, Deluge functions and automations. Keep what works, fix what breaks and retire what is unused.Own the long-term health of the system and its integrations, including access, data quality and performance.Change ManagementPlan, test and roll out changes carefully on live systems, since sales and call handling cannot go down.Keep rollback and fallback plans ready, and tell users about changes before they go live.Documentation & Client CollaborationWrite clear documentation for workflows, automations and integrations.Work daily with US-based client stakeholders as part of a small core team.Translate business requests into Zoho solutions, and push back when a request would cause problems.Must Haves:2-4 years of hands-on experience with Zoho CRM and Zoho One.Strong Deluge scripting and Zoho Flow experience.At least one Zoho CRM Plus to Zoho One migration, or a similar platform consolidation, delivered end to end.Experience connecting SaaS tools to a CRM through REST APIs or webhooks, with light scripting in Python or JavaScript.Careful change habits: sandbox testing, rollback plans and clear communication with users.Ability to work from a written spec and ask questions before building, not after.Strong written and spoken English, and comfort working directly with senior client stakeholders.A track record of owning outcomes, not only completing tasks.Good to Have:Background at a Zoho partner or implementation firm.Exposure to cloud telephony such as JustCall, Aircall, RingCentral, Dialpad or Twilio.Experience with Zoho Desk, Zoho Analytics or Zoho Books.Experience with Zapier, Make or n8n.Experience working in a consulting or client-facing delivery environment.Perks & Benefits:Gym, travel and food allowanceAnnual certificationPaid time off and holidaysBi-annual performance reviews and bonuses