Administrative Assistant

Role PurposeTo provide a flexible administration resource across the business, supporting leadership teams and colleagues with a range of administrative, coordination and customer service activities. The role ensures information remains accurate and up to date, supports a professional client and visitor experience, and contributes to the smooth day-to-day running of the office. The postholder will combine reliable administrative support with confident customer service, adapting their focus in line with changing business priorities.Key ResponsibilitiesProvide administrative support across the business, organising workload around agreed priorities and operational requirements.Maintain accurate timesheets, spreadsheets, trackers, registers, records and management information, following up missing or unclear information and escalating queries where required.Prepare, format, organise and electronically file documents and correspondence, providing general administrative support to leadership teams and colleagues.Provide a warm, professional welcome to clients, visitors and colleagues, manage visitor sign-in requirements and ensure meeting rooms are prepared, presentable and ready for use.Answer and direct incoming calls, log and route enquiries accurately, update relevant systems or CRM records and follow up with the appropriate owner where required.Support the day-to-day running of the office, including post, deliveries, couriers, stationery, refreshments, supplies and the presentation of reception, kitchen, communal and client-facing areas.Assist with diary management, meetings, travel and accommodation arrangements, expenses, minutes and other routine coordination activities.Support workplace health and safety requirements, report facilities issues promptly and liaise with suppliers or building management where appropriate.Handle client, visitor and business information discreetly and in line with relevant privacy and confidentiality requirements.Build positive working relationships across the organisation, identify practical improvements to routine processes and undertake other reasonable duties appropriate to the role.Skills, Knowledge & ExperienceExperience

• Previous experience in an administration, reception, customer-facing or office support role is helpful; entry-level applicants with the right approach will also be considered.
• Experience of working in a busy office or professional services environment is desirable.
• Experience delivering a professional and helpful standard of customer service is desirable.
• No previous insolvency experience is required; training will be provided in relevant systems and procedures.Technical skills and attributes
• Good Microsoft Office skills, including Word, Excel and Outlook.
• Strong organisation, accuracy and attention to detail.
• Clear, polite and confident communication, including the ability to follow up outstanding information.
• Ability to prioritise, follow instructions, manage routine tasks independently and adapt when weekly priorities change.
• Comfortable recording and maintaining accurate information in systems, spreadsheets and trackers.
• Positive, proactive and reliable approach, with punctuality and a willingness to learn.
• Discretion when handling confidential client, visitor and business information.QualificationsEssential
• GCSE English and Maths, or equivalent.Desirable
• Customer service training.
• First Aid qualification.
• Relevant office administration or workplace support training.Performance Measures (Success Criteria)Business priorities are understood, balanced and completed within agreed timescales.Timesheets, trackers, records and management information are accurate, current and followed up promptly.Clients, visitors and colleagues receive a professional, welcoming and helpful service.Meeting rooms and client-facing areas are prepared and maintained to the required standard.Inbound enquiries are logged accurately, routed to the appropriate owner and followed up where necessary.Office supplies, post, deliveries and routine administrative tasks are managed reliably.Facilities, health and safety or workplace issues are resolved or escalated promptly.Confidential information is handled appropriately and positive working relationships are maintained across the organisation.Benefits23 Days HolidayBirthday offAnnual bonus schemeHealth cash plan after probationCompany sick payEnhanced parental pay policiesPerkbox subscriptionEmployee Assistance ProgrammeCompany pension schemeAMS Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.