After-Sales Service Manager

After-Sales Service Manager – HVAC (France)About AUXAUX is a global air conditioning manufacturer offering residential and commercial HVAC solutions worldwide. As we expand our presence in France, we are looking for an experienced **After-Sales Service Manager** to develop our local service network, strengthen technical support, and improve customer satisfaction.Key Responsibilities- Service Network Development: Identify, recruit, contract, and manage after-sales service partners across France, ensuring adequate service coverage and partner performance.- Customer Complaints & Service Quality: Coordinate complaint resolution, identify root causes, and implement corrective actions to improve service quality and customer satisfaction.- Spare Parts Management: Coordinate spare parts availability and delivery with service partners and internal supply chain teams to minimize repair delays.- Technical Support & Training: Provide technical guidance and troubleshooting support for residential air conditioning products, train service partners, and communicate field feedback to internal teams.Key Requirements- Technical Background: Solid knowledge of residential air conditioning systems, troubleshooting, maintenance, and repair. Experience in commercial HVAC is a plus.- Service Network Management: Proven experience in developing and managing after-sales service partners, service operations, or technical service networks.- Industry Experience:At least 3 years of relevant HVAC or air conditioning experience, including 2+ years in after-sales service, technical service, or service network management.- Language & Communication: Professional working proficiency in both French and English, with strong communication, coordination, and problem-solving skills.What We Offer- The opportunity to build and develop AUX's after-sales service network in France.- An international working environment with collaboration across local and global teams.- The opportunity to make a direct impact on service quality and customer satisfaction.