Aftersales Engineering Manager

We are looking for an experienced After Sales Engineering Manager to lead and manage after-sales operations, ensuring excellent customer satisfaction, efficient technical support, and high-quality service delivery.📍 Location: AlexandriaJob Requirements* Bachelor’s degree in Engineering (Mechanical or Electrical).* 15–20 years of total experience, including 5–10 years in a managerial role.* Previous experience in After Sales, Technical Support, or Service Management.* Strong leadership, communication, and problem-solving skills.* Solid understanding of troubleshooting, field service, spare parts, and warranty management.* Strong business acumen with experience in service revenue, KPIs, forecasting, and performance management. Responsibilities* Lead and manage the After Sales Engineering team, ensuring efficient service delivery and technical excellence.* Oversee after-sales operations, including technical support, troubleshooting, field service, and spare parts management.* Handle escalated customer issues and ensure timely and effective resolution.* Develop strategies to improve customer satisfaction and enhance service efficiency.* Manage service contracts, warranties, and quality standards.* Monitor team performance, establish KPIs, and drive continuous improvement.* Manage service and spare parts revenue, budgeting, forecasting, and business growth.* Collaborate with Sales and other departments to improve product performance and customer experience.* Coach, train, and develop the engineering team.Qualifications* Competitive Salary.* Medical Insurance.* Social Insurance.* Working Hours: 9:00 AM – 5:00 PM.