Aftersales Manager

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.Teesside Volkswagen Van CentreContract Type: Full Time, PermanentHours: (44 hours per week) Monday to Friday 8am to 6pm Salary: up to £70,000 OTE (including basic up to £45,000 - £55,000 DOE, plus bonus)Are you looking for a career-defining role and longing to be part of something exciting? We are looking for an ambitious and talented Aftersales Manager to lead the aftersales team.As a Aftersales Manager, you will act as a role model for customer service excellence for the team, always leading by example. You'll develop long-lasting, meaningful relationships with our customers and coach and motivate the team to do so too. You will be reporting into the General Manager and be responsible for Service Advisors, Technicians and the Parts team. This is an opportunity not to be missed!You'll be looking after a busy and professional department where your remit will be to manage all aspects of the department, ensuring a consistently high level of performance is met. From the day to day running of the Workshop, managing the Technicians / Mechanics to achieve maximum productivity, making sure that the Service Advisors are very customer focused and achieved upselling targets to budget and KPI monitoring.ResponsibilitiesAssist in providing guidance, training and appraisals to each of the Service team to encourage a forward-thinking attitude which will help them achieve their full potentialMaximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experienceMonitor department performance against budget, identify any shortfall and implement plans to improve the performanceAnalyse local market statistics to identify opportunities within the territoryOrganise departmental forecasts and reports in a clear and timely mannerManage and own our Customer SatisfactionYou will have prior experience in a similar premium automotive environment with a proven track record in transactional aftersales and delivering exceptional customer service experiences. You will have experience in leading a highly motivated team and know how to get the best out of each team member. A full UK driving licence is required for this role.Core BenefitsCompetitive salaries with structured pay scales and progression as you grow within the businessGenerous annual leave that increases with your length of serviceEnhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leaveAccess to Techscheme for discounted technology purchases with flexible paymentsHealth & WellbeingEyecare vouchers to help cover vision care needsSmart Health – 24/7 access to GP services to support your mental and physical wellbeingDental insurance for everyday dental care and unexpected treatmentsOptional critical illness cover for peace of mind during life's most challenging momentsFinancial WellbeingMyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly appFree will writing services to help plan for the futureFlexible life assurance options and partner life assurance for added protectionLeisure & LifestyleDiscounted gym memberships to support an active lifestyleTravel insurance to help you explore with confidenceAccess to home and technology vouchersbYond card and a wide range of exclusive retail and lifestyle discountsWe strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.