Agreement & Billing Specialist
Prime System Solutions · Lahore, Punjab, Pakistan
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The role involves reviewing customer contracts, MSAs, and SOWs, and accurately configuring agreements in ConnectWise Manage to ensure contracted services, pricing, billing terms, and service coverage are correctly reflected. The ideal candidate will have hands-on experience with ConnectWise Manage agreements, a good understanding of MSP billing models, and familiarity with NetSuite. ResponsibilitiesReview customer contracts, MSAs, SOWs, amendments, and renewals to identify services, pricing, quantities, billing frequency, contract terms, and renewal conditionsSet up and maintain customer agreements, service additions, billing cycles, and renewal settings in ConnectWise ManageEnsure agreement configurations accurately reflect executed contracts, including service coverage, pricing, and applicable billing termsReview quotes, proposals, and sales opportunities against signed contracts and flag discrepancies or unclear termsCoordinate with Sales, Project Management, Service Delivery, and Finance to ensure project implementation aligns with contracted servicesIdentify out-of-scope services and ensure approved change orders or contract amendments are obtained before additional work proceedsManage agreement amendments, service additions/removals, price changes, renewals, escalators, and terminationsTrack contract expiration dates and upcoming renewals, coordinating necessary actions with relevant teamsConduct periodic agreement audits to verify billing accuracy and identify discrepancies between contracts, configured agreements, delivered services, and invoicesReconcile agreement additions against vendor-billed services, including Pax8 and Microsoft CSP subscriptions, where applicableSupport Finance with month-end reviews, billing disputes, revenue-related queries, and audit requirementsMaintain accurate contract records, agreement documentation, reporting trackers, and process documentationGenerate reports on agreement status, upcoming renewals, pricing changes, and billing discrepanciesRequirementsBachelor's degree in Business Administration, Finance, Accounting, or a related field; equivalent work experience will also be considered3+ years of experience in contract administration, billing operations, or finance operations, preferably within an MSP or IT services environmentHands-on experience with ConnectWise Manage, particularly agreements, additions, billing cycles, and invoicingAbility to review and interpret customer contracts, MSAs, and SOWs and translate contractual terms into system configurationsStrong understanding of MSP billing models, including recurring, fixed-fee, project-based, and time-and-materials billingProficiency in Microsoft Excel and experience with billing reviews, reconciliations, and data accuracyFamiliarity with NetSuite, particularly customer, item, and billing records, will be preferredExperience with vendor and distributor billing reconciliation, such as Pax8 and Microsoft CSP, will be an advantageUnderstanding of contract-to-cash processes, revenue recognition principles, and internal audit requirementsStrong analytical, organizational, and problem-solving skills with exceptional attention to detailExcellent written and verbal communication skills, with the ability to coordinate across Sales, Finance, Project Management, and Service Delivery teams