Arabic Call Center Agent

Job Title – Arabic Call Center AgentType - 6 months contractWork Location – DubaiSalary – AED 4000+transport+foodWorking days & timings – 6-day work and standard hoursMandatory details/Skills –Customer Service, Communication SkillsKey ResponsibilitiesHandle inbound and outbound customer calls professionally.Respond to customer enquiries, complaints, and service requests.Provide accurate information regarding products, services, and processes.Resolve customer concerns and escalate complex cases when required.Record customer interactions and update details accurately in CRM/system.Follow call scripts, service standards, and company procedures.Meet agreed KPIs such as response time, call quality, customer satisfaction, and resolution rate.Coordinate with internal teams to ensure timely resolution of customer issues.RequirementsFluent Arabic and English communication skills.Previous experience in Call Center, Customer Service, or Contact Center preferred.Strong communication and listening skills.Ability to handle complaints and difficult customers professionally.Good computer and data-entry skills.Comfortable working in shifts, weekends, or rotational schedules if required.Customer-focused, patient, and able to work in a fast-paced environment.Relevant Skills: Arabic, English, Call Center Operations, Customer Service, Inbound Calls, Outbound Calls, Complaint Handling, CRM, Customer Support, Communication Skills, Problem Solving, Escalation Management.