Assistant Shop Manager

Shop Manager/Assistant Manager (Luxury Items)Industry: Premium Fashion Accessories

Location: Colombo, Sri Lanka

Employment Type: Full-TimeRole OverviewOur client is seeking an experienced and customer-focused Store Manager to lead store operations while maintaining the highest standards of luxury retail excellence.

The successful candidate will be responsible for driving sales performance, delivering exceptional customer experiences, leading a high-performing team, and upholding the brand's premium image.Key ResponsibilitiesDrive sales growth and achieve store revenue targets.Deliver an exceptional and personalized customer experience.Lead, coach, and develop the store team to maintain luxury service standards.Ensure impeccable store presentation, visual merchandising, and brand representation.Oversee inventory management, stock accuracy, and loss prevention.Monitor store performance and implement strategies to improve productivity and profitability.Handle customer concerns professionally while fostering long-term client relationships.Ensure compliance with company policies and operational procedures.RequirementsBachelor's Degree or Diploma in Business Management, Marketing, Retail Management, or a related field.Maximum 5 years of experience in luxury retail management (preferably within fashion, footwear, accessories, or lifestyle retail)Proven ability to achieve sales targets and lead high-performing teams.Strong leadership, communication, and customer relationship management skills.Excellent understanding of luxury retail operations and customer service excellence.Proficiency in MS Office and retail POS systems.Key CompetenciesLuxury Customer ExperienceSales & Commercial AcumenLeadership & Team DevelopmentVisual MerchandisingInventory ManagementRelationship BuildingDecision-Making & Problem SolvingShare the CV via, jobs@mindplus.global