Audio Visual Technician

Job Title: AV Field Service Engineer Location: London, Field based Reporting to: Field Service Engineering Manager Department: Service Hours: Mon-Fri, 40 hours per week Role Overview Our client are a leading global Audio-Visual integrator, providing AV and event services across multiple client partnerships globally.Our immediate requirement is for an experienced AV Field Service Engineer to be a key part of our Field Engineering team, representing the company, taking full responsibility for maintaining high levels of Customer Service through onsite attendance and remote technical support.

Due to the nature of the Support Services business these areas are subject to tight SLA’s and KPI’s.You shall develop and sustain excellent Customer relations whilst providing first class technical support for immediate fault resolution. You will be responsible for ensuring fault resolution is to Client satisfaction, ensuring the commercial impact of the account is upheld.You shall be responsible for the management of and timely updating of fault tickets. This is an exciting opportunity for an exceptional, experienced AV Field Service Technician to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities Field service engineering work as requiredOnsite Service Engineering covering client sites as requiredTravelling to Client sites (including European travel if required)Site and event coordination and supportPreventative Maintenance calls as requiredRotation of client sites as requiredSite surveysSmall works installations, including handover to ClientWorking any rotational shift basis as requiredAdministration necessary to support engineering roleDesirable skills Technically proficient in AV / VC / UC technologiesAble to manage Client communications and escalationsCalm under pressureAbility to take responsibilityAbility to multi task and prioritiseExcellent communicator on both telephone and emailMeticulous attention to detailOrganisedFlexible approach