Automotive Aftersales Director

Job Description Key Responsibilities: Strategic Oversight: Develop and execute comprehensive after-sales strategies that align with global standards and local market needs. Operational Excellence: Streamline Administration and service processes to reduce turnaround times and enhance service quality. Financial Stewardship: Manage P&L , budgeting, and resource allocation to ensure sustainable growth and high ROI. Team Empowerment: Lead and mentor a diverse team of technical experts and service professionals, fostering a culture of continuous improvement. Customer Loyalty: Implement advanced Customer Relationship Management protocols to ensure industry-leading satisfaction scores. Job Requirements Proven Leadership: You possess 10-20 years of deep experience in the automotive industry, specifically within after-sales and service operations. Strategic Expertise: Demonstrated mastery in Operations Management , Administration , and After-sales strategy. Management Level: You are a seasoned Senior Management professional with a track record of leading large-scale technical teams. Technical Proficiency: A strong background in Engineering - Mechanical/Electrical is essential to understand the complexities of modern automotive systems. Business Acumen: Expert-level skills in P&L Management , Budgeting , and Performance Metrics . Relationship Building: Exceptional Customer Relationship Management and Team Leadership abilities. Logistics Mastery: Proficiency in Supply Chain Management and Inventory Management to ensure parts availability and service continuity.