AV Specialist - Networked AV, Systems Integration & Technical Services

Location: UAEEmployment Type: Full-time, On-site

Department: Technical / Projects / Service & SupportCompany Description Intertech Vision is a leading company specializing in control room solutions, with more than 600 installations across the region.We design and deliver professional control room solutions for airports, airlines, telecommunications, traffic, utilities, security, surveillance, process control, broadcast, and military and defense sectors.Intertech Vision works with leading international technology manufacturers and operates in accordance with ISO 9001:2015 and ISO 27001:2022 standards.Role DescriptionWe are looking for an experienced AV Specialist to join our Technical Team in the UAE.The role involves the installation, configuration, integration, commissioning, maintenance, and technical support of professional audio-visual systems, with a particular focus on networked AV, video wall technologies, AV-over-IP solutions, and IP video streaming.The successful candidate will support both new project implementations and existing customer installations, ensuring reliable system performance through troubleshooting, preventive maintenance, corrective maintenance, and technical support.The position requires strong hands-on experience with video wall controllers, encoders, decoders, managed network switches, audio-visual distribution systems, and IP-based technologies.

Experience working with mission-critical control rooms and command centers is highly desirable.Key ResponsibilitiesInstall, configure, test, and commission professional AV systems at customer sites.Deploy and support video walls, video wall controllers, video processors, and display management systems.Configure and troubleshoot AV-over-IP encoders, decoders, and IP-based audio and video distribution systems.Support managed network switches and troubleshoot TCP/IP, VLANs, routing, multicast, IGMP, QoS, and network connectivity issues.Diagnose video streaming issues involving latency, packet loss, synchronization, and network performance.Configure and troubleshoot IP video streaming protocols, including RTP, RTSP, RTMP, UDP, and SRT.Integrate Video Management Systems (VMS), IP cameras, and CCTV streams with video walls and control room systems.Support networked audio technologies, including Dante, AES67, audio DSPs, and audio routing systems.Diagnose and resolve hardware, software, firmware, and system integration issues.Perform preventive and corrective maintenance on installed AV systems and associated equipment.Provide on-site and remote technical support, including system recovery, configuration restoration, firmware updates, and component replacement.Handle technical service requests, support tickets, fault investigations, and customer-reported incidents.Support Annual Maintenance Contracts (AMC) and ensure compliance with Service Level Agreement (SLA) requirements.Coordinate with manufacturers and technology partners for technical escalations, repairs, and product support.Participate in system testing, Factory Acceptance Tests (FAT), Site Acceptance Tests (SAT), and final project handovers.Prepare technical documentation, configuration records, service reports, and root cause analysis (RCA) reports.Provide operational and technical training to customers and end-users.Coordinate with project managers, engineers, internal technical teams, and customers to ensure successful project delivery and service support.Travel to customer sites when required for installation, commissioning, maintenance, and technical support.RequirementsBachelor's degree or diploma in Electronics, Electrical Engineering, Information Technology, Computer Networking, or a related technical field.Minimum 5 years of hands-on experience in professional AV systems integration, installation, commissioning, maintenance, and technical support.Proven experience working with an AV systems integrator, technical service department, or manufacturer technical support team.Strong practical knowledge of video wall systems, AV-over-IP technologies, encoders, decoders, and IP video streaming.Solid understanding of network infrastructure, managed switches, TCP/IP, VLANs, multicast, routing, and troubleshooting.Networking knowledge equivalent to Cisco CCNA level. CCNA certification is highly desirable.Experience integrating and troubleshooting VMS platforms, IP cameras, and video distribution systems.Working knowledge of Dante, AES67, audio DSPs, and networked audio technologies.Experience with preventive and corrective maintenance, technical service reporting, AMC support, and SLA requirements.Ability to independently diagnose complex technical issues and interpret AV system drawings, network diagrams, and signal flow schematics.Strong problem-solving skills and the ability to work independently at customer sites.Good written and spoken English, with effective customer communication skills.Willingness to travel and provide urgent technical support when required.Valid UAE driving license is mandatory.Preferred Technical ExperienceExperience with one or more of the following technologies or manufacturers would be an advantage:Video Wall & Control Systems: Barco, Datapath, VuWall, RGB Spectrum, or equivalent solutions.AV-over-IP Systems: Crestron NVX, Extron NAV, AMX, ZeeVee, or similar platforms.Video Management Systems: Milestone XProtect, Genetec Security Center, or comparable VMS platforms.IP Cameras: Axis, Bosch, Hanwha Vision, Hikvision, Dahua, and other professional surveillance systems.Networking: Cisco, Aruba, NETGEAR AV, and enterprise managed network switches.Networked Audio: Dante, AES67, Q-SYS, Biamp, and professional audio DSP platforms.Project Environments: Command and control centers, security operations centers, emergency response centers, and other mission-critical facilities.