Business Operations Manager
Foodhub · 6th of October, Al Jizah, Egypt
Tailor my CV for this job — freeThis is a hands-on management position requiring a well-rounded professional who can balance operational performance with people management, administrative responsibilities, and business support activities.The ideal candidate will have strong leadership and organisational skills, a practical approach to problem-solving, and the ability to manage multiple functions while maintaining a productive and professional working environment.Key Roles and Responsibilities1. Business Operations ManagementOversee the day-to-day business operations of the Egypt office, ensuring smooth and efficient functioning across multiple departments.Establish operational objectives, performance standards, and processes aligned with business goals.Monitor key performance indicators (KPIs), productivity, service quality, attendance, and overall departmental performance.Identify operational challenges, implement process improvements, and drive efficiency across the organisation.Ensure teams follow established procedures, quality standards, and company policies.Prepare regular operational reports and provide updates on performance, challenges, and improvement initiatives to senior management.Coordinate with relevant business functions to ensure effective communication and alignment across departments.Support workforce planning, resource allocation, and operational coverage to meet business requirements.Identify opportunities to improve processes, reduce inefficiencies, and strengthen overall business performance.2. People Management and LeadershipLead, manage, and develop employees across the Egypt office, fostering a positive, collaborative, and performance-driven work environment.Set clear expectations for team leaders and employees, ensuring accountability for individual and departmental performance.Monitor team performance and productivity, providing guidance and support to improve results.Conduct regular performance reviews, provide constructive feedback, and support employee development.Address employee concerns, resolve workplace issues, and manage escalations professionally.Promote employee engagement, teamwork, discipline, and a culture of continuous improvement.Identify training and development needs and coordinate appropriate learning initiatives.Support workforce planning and succession planning to ensure continuity and effective team management.Encourage collaboration and maintain a professional working environment across all departments.3. HR Coordination and Employee RelationsCoordinate with the HR team on recruitment requirements, onboarding, employee documentation, and workforce planning.Support recruitment and selection activities in collaboration with hiring managers and the central recruitment team.Oversee attendance, leave management, employee records, and adherence to workplace policies in coordination with HR.Support performance management processes, probation reviews, disciplinary procedures, and employee grievance handling.Assist with employee engagement initiatives, retention strategies, and internal communication activities.Ensure HR policies and employment practices are implemented in accordance with company guidelines and applicable Egyptian labour laws.Act as a point of contact for employees and managers on day-to-day people-related matters.Maintain appropriate confidentiality and accuracy when handling employee information and documentation.4. Office Administration and Facilities ManagementOversee the general administration of the Egypt office, ensuring a professional, organised, and productive working environment.Manage office facilities, equipment, supplies, maintenance, and service providers.Coordinate office-related procurement, expenses, and administrative reporting.Ensure appropriate workplace health, safety, security, and compliance procedures are maintained.Liaise with external vendors, service providers, and relevant local stakeholders as required.Establish and maintain effective administrative processes, documentation, and internal controls.Monitor office-related expenses and identify opportunities to improve administrative efficiency and cost management.Ensure the office is adequately equipped and operational requirements are addressed promptly.5. Stakeholder Management and Business CoordinationServe as the primary operational contact for the Egypt office, coordinating with senior leadership and relevant business functions.Communicate operational updates, people-related matters, financial administration issues, risks, and business requirements to leadership.Support the implementation of company policies, operational initiatives, and organisational changes.Ensure local operations remain aligned with wider business objectives and organisational standards.Build effective working relationships with internal stakeholders to support operational continuity.Proactively identify risks and recommend practical solutions to improve operational performance and employee experience.Key RequirementsProven experience managing business operations, office operations, contact centre operations, or a similar multi-department environment.Demonstrated experience managing teams and overseeing day-to-day operations, including the ability to lead through team leaders and individual contributors.Strong understanding of operational performance metrics, productivity, process improvement, and resource planning.Experience handling employee relations, HR coordination, recruitment support, and performance management processes.Experience in office administration, facilities coordination, and operational compliance.Good understanding of local employment practices and labour regulations in Egypt.Strong leadership, communication, problem-solving, and stakeholder management skills.Ability to manage competing priorities, resolve operational challenges, and make sound decisions independently.Strong organisational skills, attention to detail, and the ability to handle confidential information.Comfortable working in a dynamic, international business environment and coordinating with teams across different locations.Preferred ExperiencePrevious experience working in the POS (Point of Sale), EPOS, or hospitality technology industry will be an added advantage.Experience managing multiple departments or functions within an established business operation.Exposure to international operations, customer service, technical support, business services, or client-facing service environments.Experience working within a technology-driven or systems-based business.Experience collaborating with HR and finance teams to improve employee performance, operational efficiency, and cost management.Experience establishing processes, improving business performance, and building a positive workplace culture.Familiarity with office administration, vendor management, budgeting, and operational reporting.Key Success MeasuresSmooth and efficient day-to-day functioning across all departments.Consistent achievement of operational performance and service quality targets.Effective management of employee performance, attendance, productivity, and engagement.Improved employee retention and a positive workplace culture.Efficient office administration and compliance with company policies and applicable regulations.Effective expense monitoring, budget coordination, and cost management.Strong coordination between the Egypt office and international leadership.Successful implementation of operational improvements and HR initiatives.Effective resource planning and continuous improvement across business functions.