Busniess Analyst

We are seeking an experienced Business Analyst to support the modernization of a large-scale customer engagement and CRM platform. The role focuses on translating business needs into clear CRM requirements while contributing to the enhancement of a cloud-enabled platform built on Microsoft Dynamics 365, Power Platform, Dataverse, and Azure.Key ResponsibilitiesConduct business requirements gathering and refinement workshops.Translate approved backlog items into detailed CRM and business requirements.Document user stories, business rules, acceptance criteria, and process requirements.Analyze current and future-state business processes and identify improvement opportunities.Collaborate with product owners, developers, architects, and QA teams within an Agile environment.Support backlog management, sprint planning, and release activities.Identify project dependencies, risks, and readiness requirements.Facilitate User Acceptance Testing (UAT) and support testing activities.Maintain requirements traceability throughout the project lifecycle.Support production releases and ongoing service improvements.Required Experience4+ years of experience as a Business Analyst within CRM, digital services, or customer engagement platforms.Strong experience working with Microsoft Dynamics 365 CRM.Experience with Agile delivery methodologies, backlog management, and user story creation.Strong understanding of business process analysis, requirements management, and UAT.Experience working in enterprise-scale digital transformation projects.Excellent stakeholder management and communication skills.Arabic speaker is required.Preferred Technical KnowledgeMicrosoft Dynamics 365Microsoft Power PlatformDataverseAzure ServicesCRM integrations and business process automationRelease and change management practicesQualificationsBachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field.Relevant certifications in Business Analysis, Agile, Microsoft Dynamics 365, or Power Platform are highly preferred.Contract Duration: 12 Months Contract - Extendable