Call Center Representative

Inbound Reservation Call Centre Agent Walmer Gqeberha A fast-paced vehicle rental company based in Ggeberha Port Elizabeth is seeking an organized, articulate, and detail-oriented inbound Reservation Call Centre Agent. The successful candidate will act as the frontline interface for clients, managing end-to-end rental bookings across multiple digital channels and telephone platforms. This role requires strong logistical coordination, sharp problem-solving abilities, and seamless communication with internal branch networks to ensure flawless service delivery.Salary: Up to R15 000 per monthStart date: ASAPMinimum Requirements & Competencies3+ years call center experience within the vehicle rental & travel – inbound experience (receiving incoming calls for bookings)Excellent verbal and written English communication abilities with a confident, service-driven telephone etiquette.Highly structured work style with the capacity to plan ahead, multi-task, and maintain accuracy under volume pressure.Strong computer literacy with rapid adaptation to online reservation interfaces, email suites, and messaging software.Ability to quickly spot inefficiencies, process errors, or scheduling bottlenecks and take active steps to correct them.Key ResponsibilitiesMulti-Channel Booking Management: Efficiently receive, process, and secure vehicle rental inquiries and bookings via telephone calls, corporate emails, and WhatsApp.System Capturing & Administration: Accurately capture, update, and maintain all reservation records on the company's central online booking system.Inter-Branch Coordination: Maintain real-time, proactive communication with various regional branches regarding confirmed bookings, cancellations, and live amendments.Process Auditing & Planning: Actively review the booking pipeline to identify, flag, and resolve potential scheduling conflicts, systemic errors, or vehicle availability gaps.Customer Experience: Deliver clear, courteous, and professional service to clients, guiding them smoothly through the rental terms and booking confirmations.Please apply onlineFROGG Recruitment