Care Coordinator – Disability & In-Home Support

Are you someone who thrives in a fast-paced environment, loves solving problems, and genuinely enjoys making a difference in people’s lives?H1 Healthcare is growing, and we’re looking for an experienced Care Coordinator to join our Sydney team. In this role, you’ll coordinate disability and in-home support for clients across NSW, with a strong focus on participants funded through Icare NSW. You’ll juggle competing priorities, build strong relationships, and make sure every client receives the care they deserve in their own home and community.No two days are the same. One moment you’ll be coordinating complex supports, the next you’ll be finding creative solutions, liaising with families and Icare case managers, or heading out to visit a client. If you’re organised, adaptable and love a challenge, this could be the perfect role for you.What You’ll Be DoingCoordinating personalised, person-centred support plans that help clients live independently at home and achieve their goalsManaging complex care arrangements for participants under Icare schemes, including Lifetime Care and Workers Care, in line with Icare guidelines and standardsVisiting clients in their homes across Sydney and NSW for annual reviews, assessments, and whenever needs changeWorking closely with clients, families, support workers, Icare case managers and allied health professionals to deliver seamless, high-quality careRostering and matching support workers, and responding quickly to changing client needsPreparing service requests, progress reports and documentation to Icare standards and timeframesAdvocating for clients so they can access the right funding, services and community resourcesMonitoring service quality and client safety, and responding to incidents and feedbackProblem-solving, thinking on your feet and making every day countWhat You’ll BringWe’re looking for someone who enjoys being busy, takes pride in outstanding customer service, and knows how to keep multiple priorities moving.You’ll have:Demonstrated experience working with Icare programs (essential)Experience in disability, attendant care or in-home support coordinationA solid understanding of Icare service request processes and reporting requirementsExceptional organisational, coordination and rostering skillsOutstanding communication and relationship-building abilitiesA proactive, solutions-focused mindset with the confidence to make decisionsThe ability to manage competing priorities without losing attention to detailWillingness to travel within NSW to visit clients annually and as requiredA current driver’s licence and access to a reliable vehicleA current NDIS Worker Screening Check and Working With Children Check (or willingness to obtain)Highly regarded:Experience in the disability, or worksafe sectorExperience supporting clients with complex or high-needs careQualifications in disability, community services, health or allied health Why You’ll Love Working With UsAt H1 Healthcare, you’ll join a supportive team that genuinely values collaboration, innovation and making a positive impact.We offer:A varied, rewarding role where no two days are the sameThe opportunity to work with complex and specialised care programsA supportive leadership team that has your backOngoing professional development and career progression opportunitiesTravel allowance / vehicle reimbursementThe chance to be part of a respected national healthcare provider that’s continuing to growA workplace where your ideas, initiative and passion are valued About H1 HealthcareH1 Healthcare is a leading provider of disability and aged care services across Australia. Every day, we empower people to live independently, achieve their goals and enjoy a better quality of life through personalised, compassionate care.As our client base continues to grow, we’re looking for people who share our passion for delivering exceptional service and creating positive outcomes.If you’re looking for a career that’s challenging, rewarding and full of purpose, and you love working with people, we’d love to hear from you. Apply today with your resume and a cover letter outlining your Icare experience, and help us make a real difference, one client at a time.