Change, Learning and Communications Analyst

Reporting to the Change, Learning and Communications Senior Manager, IT Planning and Project Services, the successful candidate will be responsible for planning and delivering hands-on organizational change management (OCM), communications, and training for IT-led projects.Working closely with project managers, business leads, and technical teams, the Change, Learning & Communications Analyst will identify how technology changes affect employees' day-to-day work and help prepare them to adopt new systems and processes.This role is responsible for developing and executing practical change management deliverables, including stakeholder mapping, change impact assessments, communications, training, and post-implementation adoption support. The successful candidate will take a solutions-oriented approach, adapting plans to address operational challenges while ensuring employee needs, readiness, and experience remain central to project delivery.This is a hybrid position based at our Antwerp, Belgium office.Job ResponsibilitiesPartner with project managers, business leads, and technical subject matter experts to understand project scope and identify how technology changes will affect employees, business processes, roles, and ways of working.Identify and map stakeholders and impacted user groups, documenting their needs, concerns, communication channels, and readiness for change.Conduct change impact assessments to determine what is changing, who will be affected, and what employees will need to do differently.Develop and execute integrated change management, communications, and training plans with clearly defined activities, responsibilities, timelines, and deliverables aligned with project milestones.Represent the end-user perspective in project discussions, identifying adoption risks and recommending practical solutions to support successful implementation.Identify resistance, readiness gaps, and operational barriers, working with project teams and business leaders to develop and implement solutions.Monitor employee readiness and adoption through feedback, training participation, and other relevant measures, adjusting change management activities as required.Support go-live and post-implementation activities to reinforce new processes, encourage adoption, and address outstanding end-user needs.Develop and deliver clear, audience-specific communications explaining the purpose of changes, their impact on employees, and required actions.Plan and coordinate communications from organizational leadership through managers and supervisors to frontline employees.Create communication materials, including leadership messages, manager talking points, FAQs, project updates, intranet content, and launch communications.Identify and utilize appropriate communication channels to reach employees across office and operational environments, including those with limited access to computers or email.Gather employee feedback, identify concerns or misunderstandings, and adjust communication strategies and materials accordingly.Assess training requirements by role, user group, and business process, collaborating with business leads and subject matter experts to identify knowledge and skill gaps.Develop practical, task-based training materials, including user guides, job aids, demonstrations, presentations, and quick-reference resources.Coordinate and deliver training sessions, workshops, and system walkthroughs to prepare employees to use new technologies and processes effectively.Apply instructional design and adult learning principles to develop accessible, relevant, and engaging learning experiences.Evaluate employee understanding and readiness, collect feedback, and continuously improve training and support materials before and after implementation.Collaborate with cross-functional teams to resolve project challenges, adapt delivery plans, and maintain progress toward change management objectives.Perform additional duties as assigned.QualificationsBachelor's degree in Communications, Business Administration, Human Resources, or a related field.Minimum five years of hands-on experience delivering organizational change management, communications, and training initiatives, including technology implementations or business process changes.Demonstrated experience managing change initiatives from stakeholder identification and impact assessment through planning, execution, and post-implementation adoption support.Experience delivering organizational change management in manufacturing, logistics, airport or transit operations, financial institutions, or retail environments, particularly where communications must reach employees from leadership to the frontline; alternatively, strong experience delivering OCM within an IT environment.Strong planning, organizational, and coordination skills, with the ability to manage multiple project deliverables and meet established deadlines.Excellent written and verbal communication skills, including the ability to translate complex technical changes into clear, actionable information for business users.Strong presentation and facilitation skills, with experience delivering training sessions, workshops, and stakeholder communications.Demonstrated ability to build effective working relationships with leadership, management, technical teams, and frontline employees.Ability to influence stakeholders without direct authority and advocate for end-user requirements throughout project delivery.Strong analytical and problem-solving skills, with the ability to identify adoption risks, assess operational challenges, and recommend practical solutions.A solutions-oriented and adaptable approach, with the ability to respond effectively to changing project priorities and implementation challenges.Practical experience developing training content and delivering learning activities using appropriate tools, formats, and communication channels.Experience supporting distributed teams, operational sites, or frontline employees with varying levels of digital access and technical proficiency preferred.Experience supporting the implementation, adoption, or end-user training of enterprise platforms such as SharePoint, ServiceNow, JD Edwards, Oracle, Microsoft Dynamics 365, Power BI, or Salesforce preferred.Change management certification, such as Prosci, is considered an asset; demonstrated practical delivery experience is essential.