Chief Medical Officer

Summary:The Chief Medical Officer (CMO) / Medical Director serves as NeighborHub Health’s senior physician leader and principal clinical advisor to the Chief Executive Officer. The CMO is responsible for medical provider leadership, provider quality and performance, clinical standards, patient safety, clinical strategy, and the continued development and growth of NHH’s medical services.The CMO also provides enterprise-wide clinical leadership by promoting integration and shared clinical standards across NeighborHub Health’s medical, dental, behavioral health, substance use disorder (SUD), outreach, and other healthcare services.The CMO works collaboratively with the Director of Dental, Director of Behavioral Health & SUD, Director of Quality/Data, Chief of Staff, Operations leadership, Compliance leadership, Finance, and CEO to advance NHH’s mission and strategic priorities.Note on Administrative Structure: The CMO does not routinely serve as the administrative supervisor of the Directors of Dental, Behavioral Health & SUD, or Quality/Data. Instead, NHH utilizes a collaborative leadership model in which these leaders maintain responsibility for their respective service lines while partnering with the CMO on clinical quality, integration, patient safety, strategy, and organizational growth.The CMO is expected to balance clinical excellence with operational effectiveness, provider accountability, patient access, financial sustainability, and growth.Essential Responsibilities:1. Medical Provider Leadership & Management

• Direct leadership responsibility for NHH’s medical providers and medical practice.
• Provide leadership, supervision, coaching, and clinical direction to physicians, advanced practice providers, and designated medical staff.
• Establish clear expectations for provider quality, productivity, access, documentation, professionalism, patient experience, and clinical outcomes.
• Conduct or oversee provider performance evaluations and performance improvement plans.
• Establish provider performance dashboards in partnership with Quality/Data and Operations.
• Monitor productivity, clinical quality, access, panel management, and patient experience.
• Promote a culture of accountability, collaboration, professional development, and continuous improvement.
• Lead provider engagement, identify future clinical leaders, and participate in recruitment, interviewing, onboarding, retention, and succession planning.2. Clinical Quality & Patient Safety
• Serve as senior clinical authority for quality and patient safety.
• Establish and promote evidence-based clinical standards, protocols, standing orders, pathways, and guidelines.
• Partner with the Director of Quality/Data to set clinical quality priorities and support UDS, HEDIS, HRSA, NCQA, and payer goals.
• Lead physician leadership for patient-safety, risk management, peer review, and credentialing/privilege activities.
• Support proper clinical documentation, coding practices, regulatory readiness, and corrective-action plans.3. Clinical Strategy & Organizational Growth
• Active partner with the CEO in determining future clinical direction and strategies aligned with the organizational plan.
• Identify opportunities to increase patient access, clinical capacity, new medical programs, sites, outreach models, mobile services, and community-based care.
• Translate community health needs into clinical strategies and capacity plans.
• Evaluate value-based care, population health, alternative payment models, and strategic partnerships (hospitals, universities, payers, community organizations).
• Develop clinical business cases and evaluate financial/operational sustainability in partnership with Finance and Operations, ensuring alignment with HRSA scope.4. Integrated Clinical Leadership
• Serve as a clinical integrator across medical, behavioral health, SUD, dental, outreach, and supportive services.
• Behavioral Health & SUD: Partner with the Director of BH/SUD to integrate primary care, establish coordinated pathways,strengthen screening/referrals/warm handoffs, support MAT/MOUD, and serve high-needs populations (e.g., individuals experiencing homelessness).
• Dental: Partner with the Director of Dental to advance medical-dental integration, streamline referral pathways, enhance oral-health screening, and coordinate care for complex cases.5. Quality & Data Collaboration
• Work with the Director of Quality/Data to establish enterprise clinical quality priorities and performance dashboards.
• Monitor UDS, HEDIS, population health, and access metrics to identify performance gaps and translate data into actionable clinical improvement.6. Operations Collaboration
• Partner with Operations leadership to translate clinical strategy into daily operations, including provider scheduling,patient access, workflow optimization, panel management, EHR optimization, space utilization, and clinical staffing models.7. Chief of Staff Collaboration
• Align clinical priorities with the CEO’s strategic agenda, executive leadership coordination, board preparation, strategic planning, and change management.8. CEO Partnership
• Serve as principal physician advisor to the CEO on strategy, quality, provider performance, patient safety, and emerging opportunities or risks.
• Represent NHH externally and participate in Board and committee meetings as requested.9. Provider Productivity, Access & Capacity
• Collaborate with executive teams to establish balanced performance expectations, monitor visit volumes and panel sizes, improve continuity of care, reduce provider vacancies, and support team-based and virtual care models.10. Clinical Governance, Compliance & Risk
• Support compliance with HRSA, CMS, state, payer, and accreditation standards.
• Maintain clinical policies, medical record documentation integrity, and evidence-based prescribing practices.11. Financial Stewardship
• Participate in clinical budget planning, compensation model evaluations, coding/utilization optimization, and ROI assessments for clinical technology and staffing.12. External Relationships & Community Leadership
• Represent NHH with hospitals, academic institutions, specialty groups, public health entities, payers, and government partners to enhance care coordination and access.Key Performance Areas:
• Provider Performance: Productivity, access, documentation, recruitment, and retention.
• Clinical Quality: UDS/HEDIS measures, safety, and evidence-based care.
• Patient Access: Appointment availability, continuity, and capacity.
• Growth: Program expansions, new access models, and strategic initiatives.
• Integration: Cross-departmental coordination (Medical, Dental, BH/SUD).
• Patient Experience: Satisfaction metrics, communication, and care coordination.
• Financial Stewardship: Resource utilization and service-line sustainability.