Chief of Operations

Hiring | Chief of Operations

Location: Gurgaon / NCRExperience:15+ YearsIndustry: Retail / F&B / QSR / Hospitality / Entertainment / Leisure/AmusementReporting To: CEO / Managing DirectorWe are looking for a Chief of Operations to lead end-to-end operations across a multi-location centre network and drive **revenue, profitability, customer experience, people, safety and operational excellence.

A seasoned business leader with strong experience in **multi-unit, geographically dispersed consumer-facing operations**.

Key Responsibilities

-* Lead operations across multiple centres and drive centre-wise revenue, profitability and EBITDA.* Own operational KPIs including footfall, conversion, revenue per centre, repeat visits and customer experience.* Lead Centre Heads, Cluster Heads and regional operations teams.* Standardise SOPs, processes, MIS and operational excellence practices.* Drive customer satisfaction, NPS, reviews and repeat business.* Ensure strong safety, compliance and risk management across centres.* Partner with leadership on **new centre launches and expansion**.* Build high-performing teams and strengthen the operational leadership pipeline.* Work closely with Finance, HR, Marketing, Technology, Procurement and Projects teams.Ideal Profile:-* 15+ years of experience in **Retail, QSR, F&B, Hospitality, Entertainment, Leisure or other multi-unit consumer businesses**.* Proven experience managing geographically dispersed operations and large frontline teams.* Strong **P&L / EBITDA, revenue and profitability ownership**.* Experience in multi-location operations, customer experience and new centre/store launches.* Strong leadership, business acumen and execution orientation.* Experience reporting to a **CEO / MD / Business Head** will be preferred.