Client Services Operations Manager - Luxury interiors Brand - Leicester

Mode Search is proud to be partnering with a renowned British luxury design and manufacturing brand to recruit a Client Services Manager. This is a fantastic opportunity to join a market-leading business celebrated for its exceptional craftsmanship, bespoke solutions, and prestigious international client base.As a newly created role, this position offers the chance to make a genuine impact by shaping the client services and sales operations function during an exciting period of growth. Reporting directly to the UK & Export Sales Director, you will lead and develop teams across the Leicester and London offices, driving operational excellence, enhancing the customer experience, and ensuring seamless collaboration across sales, manufacturing, logistics, and client development.If you are a commercially minded leader with a passion for delivering exceptional client service, improving processes, and developing high-performing teams, this is an outstanding opportunity to join a respected business where your expertise will directly influence its continued success.This role is based 5 days in the office allowing close collaboration with all departments.The Role Lead and manage the global Sales Operations team, providing coaching, structure and supportAct as the key link between sales, manufacturing, logistics, and client development to ensure seamless operationsOversee all stages of the sales process, from onboarding and quoting to in-production support and issue resolutionDrive operational excellence by standardising processes across product categories and sales territoriesMonitor and enhance client satisfaction through consistent communication and intelligent customer serviceCollaborate with senior management to develop and implement commercial strategiesDeliver insights, KPIs, and reporting to the wider team and leadership to drive informed decision-makingGuide and support team members to exceed performance targets and foster a values-led, collaborative environmentEngage in continuous improvement initiatives, leveraging client feedback and internal knowledge-sharingActively contribute to high-profile projects, including luxury hospitality installations and bespoke commercial workRequirements Experience withing a similar Customer Service role.Proven leadership experience with the ability to inspire, coach and manage high-performing teamsStrong interpersonal and communication skills, with the ability to resolve complex client issues effectivelyHighly organised with excellent presentation and project management capabilitiesCommercially minded and confident working with data to deliver insights and improvementsProficient in Microsoft Office, especially Excel and PowerPoint; experience with SAP Business One and/or Power BI is advantageousComfortable working in a fast-paced, collaborative office setting with a hands-on approachAdditional languages would be an assetPlease note: Due to the volume of applications, only shortlisted candidates will be contacted.