Client Success Associate / Senior Associate (DIgital Health)

Company Overview:Twins Health, part of Obeikan Investment Group, is a digital health company driving Saudi Arabia’s transformation toward value-based care. Our flagship platform, Saned Health, connects healthcare providers, patients, and payers across physical, mental, and social care services. From AI-driven care planning to remote patient monitoring, Saned is built to support outcome-focused healthcare at scale. We work with hospitals, homecare providers, and health clusters to deliver coordinated, measurable care across the Kingdom.Role Overview: We are looking for a Saudi dedicated Client Success Associate / Senior Associate to provide ongoing onboarding, implementation, and relationship support to our healthcare providers and health clusters.In this role, you will act as the vital liaison between Twins Health and our clients, reporting directly to our Client Success Manager. You will collaborate closely with internal engineering, product, and operations teams to ensure our clients have a seamless, high-value experience with the Saned platform. Depending on your level of experience (1–4 years), you will enter as either an Associate or a Senior Associate with room to scale into localized project leadership.Please note: This role strictly requires a Saudi with prior experience within a digital health or healthcare SaaS environment. Candidates without this specific industry background will not be considered.Daily Operations & Key Responsibilities:Client Advocacy & Support: Serve as the primary point of contact for healthcare providers, interacting via phone, email, and digital channels to answer questions, resolve technical or operational issues, and ensure total client satisfaction.Onboarding & Training: Deliver product training and hands-on support to clinical and administrative users during their subscription and implementation terms.Proactive Account Monitoring: Listen deeply to client needs, monitor account usage patterns, identify potential product or adoption risks, and proactively deliver solutions.Cross-Functional Coordination: Collaborate with engineering, marketing, and sales teams to communicate client feedback and ensure their technical and operational needs are met.Documentation & Insights: Meticulously document all client interactions, issues, and resolutions. Create actionable reports on client activity, usage trends, and product interests.Reporting: Contribute to preparing timely, accurate reports concerning the unit’s line of work to meet departmental and company-wide standards.

Requirements

Mandatory Industry Experience: Minimum 1 year of direct experience working within a Digital Health, HealthTech, or Healthcare SaaS company. Candidates without this specific industry background will not be considered.Overall Experience: 1 to 4 years of experience in Client Success, Account Management, or Healthcare IT.Industry Knowledge: Familiarity with the Saudi Arabian healthcare ecosystem, hospital workflows, or health clusters is highly preferred.Leadership Capabilities: Proven experience or strong aptitude for cross-functional coordination and project initiative leadership.Communication: Exceptional verbal and written communication skills (Arabic and English), with the ability to bridge the gap between technical internal teams and non-technical healthcare clients.Problem-Solving: A proactive, empathetic approach to troubleshooting and client relationship management.Must be Saudi.