Clinical Services Manager - Critical Care Unit

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!Job DescriptionReporting to the Director, Emergency, Critical Care and Respiratory Therapy and collaborating with the Medical Director, Critical Care, the Clinical Services Manager, Critical Care will have overall responsibility for the management of the human, financial, and material resources required to meet the patient care needs within the Etobicoke General Critical Care Unit.Critical Care Services at Etobicoke General Hospital provides specialized care to critically ill patients within a brand new state-of-the-art facility. An extension of this service is the Critical Care Response Team, which provides support for adult medical patients at risk throughout the hospital.The successful candidate will be an inspirational leader with a drive to foster a learning culture and an engaged and empowered workforce that enables best in class patient care and experience. We are looking for a critical thinking leader with a strong business acumen, who supports innovation and has an appetite for data and analytics to drive improvement in line with strategic priorities.In particular, we are seeking a dynamic leader who has a demonstrated history of achieving results from the perspective of clinical quality, operations and developing high-performing and engaged teams in a fast paced environment. The ideal candidate will be tasked with raising the bar with respect to practice standards, exploring new service delivery models, implementing process and quality improvement initiatives in collaboration with organizational and community partners. Further, the successful candidate will consistently demonstrate Osler’s Values of Respect, Excellence, Service, Innovation, Compassion and Collaboration.Accountabilities:Develops and implements the operational and program strategic plans and/or initiatives, in collaboration with the program leadership teamIdentifies areas for improvements, secures resources and implements efficient processes/structure required for safe and efficient operationsEstablishes and maintains a high-functioning inter-professional practice climate that embraces high quality and continuous improvement, and ensures that patient care is provided with compassion and in accordance with professional practice and corporate standardsEvaluates data and provides feedback to the team on findings to drive timely delivery of exceptional servicesWorks collaboratively with the clinical educator, resource nurse, staff and partners in improving practice, processes, adding value, raising standards, improving effectiveness and delivering high team performanceMonitors and works to improve patient, family and staff engagement results in collaboration with relevant partnersFosters an engaged, high-performing workforce, seeking and implementing opportunities for improvementHires, mentors and coaches staff performance as determined by human resource policies, union agreements, legislation and standards of practiceDevelop, monitor, manage and evaluate the budget in collaboration with administrative and service partnersDevelop processes for selecting, evaluating and maintaining supplies and equipment needed for enhancing patient careDevelop and maintain effective interdepartmental relationships and participate in activities that contribute to the effective function of the team, the program, and the organizationFacilitates staff huddles and chairs team meetings; attends other internal/external meetings, as appropriateEnhance community linkages and partnerships, leveraging Osler’s participation in the regional Ontario Health TeamQualificationsCurrent relevant professional designation (health discipline, professional technical)Undergraduate degree required, Master’s degree preferredMinimum of five years recent management/leadership experience within a clinical environment, complemented by participation in leadership or team development coursesExcellent clinical knowledge and experience in critical care an assetDemonstrated ability to establish effective interpersonal relationships within and external to the organizationAbility to establish and maintain an engaged workforce, with a service-oriented focusHighly motivated and self-directed team playerDemonstrated effective leadership, planning and project management skillsExcellent oral, interpersonal and written communication skills are requiredDemonstrated understanding of patient flow processes which are safe, efficient and maximize financial effectivenessEstablished reputation as a consultative and collaborative leaderAbility to travel between Osler sitesAdditional InformationHours: Currently eight hour day shifts, Monday to Friday (subject to change in accordance with operational requirements)Salary:Minimum: $62.25 per hourMaximum: $77.81 per hourInternal application deadline: Tuesday, October 27, 2026#FTOsler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at human.resources@williamoslerhs.ca.While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.