Collections Manager

Collection Manager

Location: Bangalore (WFO)Exp: 3+ years Job DescriptionWe are looking for an experienced and proactive Collections & Receivables professional to manage and strengthen the B2B customer collections function.

The role will be responsible for driving timely realization of receivables, reducing overdue outstanding, improving payment discipline and providing management with clear visibility of collection performance and customer payment risks.

Key Responsibilities

Manage end-to-end collections for assigned B2B customer accounts and ensure timely realization of outstanding receivables.Monitor customer-wise outstanding, ageing, overdue balances, payment commitments and collection status.Conduct regular and effective follow-ups with customer Finance, Accounts Payable and relevant business stakeholders through calls, emails and meetings.Obtain clear payment commitments from customers, track commitments against actual receipts and proactively escalate broken commitments.Prioritize collection efforts based on ageing, outstanding value, customer exposure, payment history and business criticality.Develop and maintain an understanding of customer payment behaviour and historical payment trends.Perform customer risk profiling by analysing payment cycles, ageing movement, overdue trends, commitment adherence and changes in payment behaviour.Identify early warning signals where a customer's payment pattern is deteriorating or deviating from historical trends and raise appropriate red flags to management.Work closely with Sales, Account Management, Finance, Delivery and Commercial teams to resolve payment blockers such as invoice disputes, PO/GRN issues, credit notes and documentation gaps.Handle collection escalations with senior customer stakeholders and drive resolution of high-value and long-overdue accounts.Prepare regular collections MIS, ageing analysis, collection forecasts and management reports.Provide insights and recommendations to management on key overdue accounts, collection risks and expected collections.Use Excel, MIS, data analytics and AI-enabled tools to analyse customer payment trends, identify collection risks, improve reporting and support decision-making.Identify opportunities to improve collection processes, reporting, automation and overall receivables management.Maintain accurate and up-to-date collection records, action plans and customer risk status.Key Success Measures:Achievement of monthly collection targets.Reduction in overdue receivables and ageing.Improvement in DSO and payment discipline.Timely follow-up and closure of collection commitments.Effective identification and escalation of emerging customer payment risks.Accuracy of collection forecasts and management reporting.Improved visibility and predictability of customer collections.