Collections Manager (Fintech)

We are seeking an experienced and strategic Collections Manager to lead and build our end-to-end collections operation. This role will work closely with the AVP – Collections to establish a scalable, compliant, and high-performing collections operation. You will be responsible for setting up the collections ecosystem, including team structure, processes, strategy, and performance management to ensure business targets are consistently achieved.ResponsibilitiesLead and manage the overall collections operations and recovery performance across all segmentsBuild, structure, and scale the collections department, including recruitment, onboarding, and operational readiness of desk, field, and agency teamsDevelop and implement Collections SOPs in line with local regulations, compliance standards, and industry best practicesDesign and execute effective collections strategies to optimize recovery and minimize delinquencyManage collections budget, cost control, capacity planning, and forecastingMonitor operational performance and ensure monthly KPIs and collection targets are achievedWork closely with internal stakeholders (Risk, Product, Operations, Legal, Finance, etc.) to drive process improvementsManage external partners and agencies to ensure performance and compliance standards are metPrepare and present weekly/monthly performance reports and business insights to managementContinuously review market trends and incorporate industry best practices into operationsEnsure fair, ethical, and compliant collections practices at all timesQualificationsMinimum 5+ years of experience in collections at a managerial level within lending, multi-finance, or banking industries.Proven track record in managing large-scale collections teams (Desk, Field, and Agencies).Strong knowledge of collections regulations and compliance requirements.Experience in building teams and setting up collections operations from scratch is a strong advantage.Bachelor’s degree or higher in Business, Finance, or related fields.Strong leadership, stakeholder management, and analytical skills.Excellent communication skills in English (both written and spoken).Results-driven mindset with strong problem-solving capabilities.