Collector - Contact Center

Company Description HireWave shares timely information on new jobs, internships, and career programs across technical and non-technical fields. The organization focuses on connecting talent with relevant opportunities and helping individuals explore diverse career paths. By following HireWave’s platforms, applicants can access free, regularly updated listings that support professional growth. HireWave aims to make career discovery easier and more accessible for people at different experience levels.Role Description This full-time, on-site Collector – Contact Center role is based in Noida. The Collector will handle outbound and inbound calls to customers regarding outstanding payments, provide clear and courteous information about account status, and negotiate and document payment arrangements in line with company policies. Daily responsibilities include updating account records in the system, following compliance and privacy guidelines, escalating complex cases to supervisors when needed, and collaborating with team members to meet collection targets. The role also involves maintaining a professional tone on calls, managing call queues efficiently, and contributing to a positive and inclusive contact center environment.Qualifications Ability to manage high-volume inbound and outbound calls and handle payment-related discussions in a calm, professional manner.Strong communication skills, including clear spoken English and the ability to explain account details and options to customers.Basic computer literacy, with the ability to work with contact center software, CRM tools, and digital records.Attention to detail for accurate data entry, documentation of calls, and adherence to company procedures and regulatory guidelines.Customer service mindset, including patience, active listening, and a solutions-oriented approach to resolving concerns.Ability to work in a structured, target-driven environment and collaborate effectively with colleagues and supervisors.Prior experience in collections, customer support, or contact center operations is preferred but not mandatory.Minimum high school diploma or equivalent; additional coursework in business, finance, or communication is an advantage.