Contact Center Associate

Job Title: Contact Center Associate

Company: Vatsalya IVF and Fertility Clinic

Location: Naxal, Narayanchaur, Kathmandu, Nepal (On-site)Number of Openings: 2

Employment Type: Full-timeJob OverviewWe are looking for a dedicated and customer-focused Contact Center Associate to join our team.

The ideal candidate will be responsible for managing patient inquiries across multiple communication channels, ensuring a high level of service, and supporting appointment scheduling and lead conversion.Key ResponsibilitiesHandle incoming and outgoing inquiries via phone, email, social media, and other communication channelsProvide accurate information about services, treatments, and appointmentsSchedule and manage patient appointments efficientlyConduct follow-ups with leads and ensure proper conversionMaintain clear and professional communication with patients at all timesRecord and update customer interactions in the systemCoordinate with internal teams to ensure smooth patient experienceRequirementsMinimum 1 year of experience in a call center or communication-related fieldStrong communication and interpersonal skillsAbility to handle multiple channels and tasks simultaneouslyGood organizational and time management skillsBasic computer proficiency and familiarity with CRM systems is a plusCommitment & Work StyleMinimum 2 years commitment requiredFlexible time management with the ability to work in shifts if neededAbility to work in a fast-paced, patient-focused environmentHow to ApplyInterested candidates can send their application to: prince@vatsalya.com.np