Credit Controller | Johannesburg

The successful candidate will report to the Credit Control Team Leader and will be responsible for, inter alia, the following: Key Responsibility: Reduce aged debt, particularly balances outstanding for 90 days and longer. Core Tasks: Proactively follow up on overdue accounts, with particular focus on debt aged 90 days and older.Resolve outstanding customer queries by liaising with relevant departments.Send updated statements of account and supporting documentation to customers.Obtain payment commitments and follow up on overdue balances.Escalate unresolved queries and high-risk accounts to the Credit Control Team Leader. Key Responsibility: Debtors Book Management and Collections Core Tasks: Manage the assigned debtors’ portfolio to achieve monthly and quarterly collection targets.Follow the company’s Customer Collection Policy and credit control procedures.Monitor payment commitments and take appropriate action on missed payments.Identify high-risk accounts and assist with reducing bad debt exposure.Prepare monthly pre-legal handover schedules, provision schedules and supporting documentation.Maintain accurate collection records and provide updates on collection performance. Key Responsibility: Debtor Account Reconciliations Core Tasks: Complete customer account reconciliations accurately and timeously.Liaise with the Billing Department, Key Account Managers and customers to resolve discrepancies.Investigate outstanding invoices, credit notes, payments and account queries.Communicate reconciliation findings to customers and confirm outstanding balances to facilitate payment.Follow up on unresolved items until final resolution. Key Responsibility: Cash Allocation and Unallocated Receipts Core Tasks: Ensure customer payments are allocated accurately and timeously.Obtain remittance advice and supporting information from customers and relevant departments.Follow up on unidentified or incorrectly allocated payments until resolved. Key Responsibility: Key Account and Customer Relationship Management Core Tasks: Maintain regular communication with customers regarding overdue accounts and payment arrangementsWork with internal stakeholders to resolve issues affecting payment.Maintain accurate records of customer communications and agreed actions. Key Responsibility: Reporting and Compliance Core Tasks: Assist the Credit Control Team Leader with debtor ageing reports, collection forecasts and monthly reviews.Ensure compliance with company policies and credit control procedures. EDUCATION: Matric essentialCredit Control CertificateNational Diploma in Credit ManagementAdvanced Microsoft Excel skills – Essential SKILLS, KNOWLEDGE & EXPERIENCE Effective interpersonal and communication skills.5–10 years’ experience in corporate credit control, preferably within a telecommunications, ICT or service-based environment.Proven experience managing a substantial corporate debtors’ portfolio and high-value customer accounts.Experience in debt collection, aged debt management, account reconciliations and query resolution.Strong understanding of credit management principles, collection procedures, bad debt risk and pre-legal processes.Strong analytical skills and exceptional attention to detail.Excellent organisational skills, with the ability to manage competing priorities and work under pressure.Ability to work effectively in a lean business environment managing high-value transactions and complex corporate accountsREQUIRED KEY COMPETENCIES/ATTRIBUTES: Ability to manage multiple tasks in a pressured environment.Act with honesty and integrity, avoiding actual or apparent conflicts of interestHave experience managing corporate debtors across African markets.Strong Account Recon abilities; investigation and query resolution capabilitiesProactively and assertively manage overdue accounts through telephone calls, emails, meetings and written correspondence.Demonstrate the ability to reduce aged debt and improve collection performance.Investigate, resolve and follow up on billing, payment and account-related queriesAbility to work independently and consistently meet deadlinesStrong personality and leadership abilitiesMultifunctional collaboration and team working skillsBuild relationships with internal and external stakeholdersAssist Line Manager to identify any system / process bottle necksResolve unallocated cash queries dailyDaily allocationsAchieve agreed monthly and quarterly collection targets and individual performance objectivesApply the company’s credit control, collection, escalation and customer account management policies and procedures consistentlyInterested people should please submit an updated and condensed CV to vacancies@seacom.com