Credit Management & OTC Manager

YOUR ROLEThe Credit and Finance OTC Manager leads the end-to-end Order-to-Cash (OTC) process ensuring effective credit management, billing accuracy, collections performance, and cash application. The role is responsible for maintaining financial integrity, optimizing working capital, and enhancing customer satisfaction through strong controls, process governance, stakeholder engagement, and team leadership.WHAT ARE YOU GOING TO DO?Strategic Accounts Receivable ManagementLead and manage Accounts Receivable operations across the company, ensuring achievement of business objectives and finance performance targetsCollection Performance OptimizationDevelop and implement strategies to improve Days Sales Outstanding (DSO), collection effectiveness, and cash flow performance.Credit Risk ManagementOversee customer credit evaluation, monitoring, and risk mitigation activities to protect company assets and reduce exposure to bad debts.Customer Relationship ManagementManage strategic and high-value customer accounts and act as the escalation point for complex collection and receivable issuesDispute ResolutionPartner with Sales, Operations, and Legal teams to resolve customer disputes and facilitate timely payment collection.Compliance and GovernanceEnsure compliance with applicable tax regulations, including Creditable Withholding Tax requirements, and support audit requirements relating to receivables.Financial Reporting and AnalysisReview and validate Accounts Receivable aging reports, collection performance reports, and cash forecasts to support management decision-makingPeriod-End Closing ManagementLead month-end and year-end Accounts Receivable closing activities in coordination with the RTR teamProcess Improvement and AutomationIdentify process gaps and implement control enhancements, standardization initiatives, and automation opportunities to improve efficiency and accuracy.Policy Development and GovernanceDevelop, implement, and maintain receivables policies and procedures in line with local requirements and global standards.Team Leadership and DevelopmentLead, coach, and develop OTC and Accounts Receivable personnel, fostering a high-performance and customer-focused culture.Cross-Entity CollaborationPromote collaboration and best-practice sharing between teams to drive consistency and service excellence.Management ReportingProvide regular updates to senior leadership regarding receivables performance, collection risks, and action plans.Regional AlignmentCoordinate with regional credit and collection teams to align practices, support escalations, and drive continuous improvement.Other DutiesPerform additional finance-related responsibilities as assigned by the Country Finance Head.WHAT ARE WE LOOKING FOR?Bachelor's degree in Accounting, Finance, Business Administration, or related disciplineManagement of end-to-end Order-to-Cash and Accounts Receivable processes; credit management; collections leadership; customer dispute resolution; team leadershipAccounts Receivable management, credit assessment, cash application, working capital management, financial reporting, internal controls, process improvement, ERP systemsStrong leadership, stakeholder management, negotiation, influencing, problem-solving, presentation, and communication skillsDesirable:CPA, CMA, MBA, or equivalent professional qualificationLogistics, freight forwarding, or supply chain industry experience; multinational environmentAutomation tools, business intelligence reporting, advanced analyticsRegional and cross-cultural collaboration experienceWHAT DO WE HAVE TO OFFER?HMO w/ 2 free dependents from day 1 of hiringMedical reimbursementGroup Life InsuranceMedical Reimbursement (includes eyeglasses)Sick Leave + Vacation Leave + Wedding Leave + Bereavement LeaveBirthday tokenAnnual Performance Reviews w/ a chance of a salary alignmentAnnual Company Performance BonusEmployee retirement fund