Customer Experience (Collections)

Job PurposeTo recover overdue customer payments for solar products offered under the Pay-As-You-Go (PAYGO) model while maintaining positive customer relationships and minimizing payment defaults.Key ResponsibilitiesContact customers with overdue payments through calls and SMS.Follow up on outstanding balances and secure payment commitments.Monitor customer repayment schedules and update collection records.Negotiate repayment arrangements in line with company policies.Escalate persistent defaults and support recovery of long-outstanding debts.Coordinate with Account Managers and field teams to improve collection rates.Achieve assigned collection targets and prepare regular collection reports.Ensure professional, ethical and compliant debt collection practices.Qualifications and ExperienceDiploma or bachelor's degree in Business Administration, Finance, Sales or a related field.At least 1–3 years of experience in debt collection, credit control or loan recovery.Strong communication, negotiation and customer service skills.Computer literacy and familiarity with CRM systems.Experience in solar PAYGO, microfinance or digital lending is an added advantage