Customer Relations Professional
Centre People Appointments · Amsterdam Area
Tailor my CV for this job — freeCustomer Relations Professional (German Speaking) -Germany & Benelux Portfolio / Multilingual Role-A company managing a customer portfolio across Germany and the Benelux region is currently recruiting a Customer Relations Professional.In this role, you will manage customer orders from intake through delivery, coordinate logistics and documentation, respond to customer enquiries and complaints, and support Territory Managers across the defined region.The ideal candidate should have strong German, Dutch and English language skills, excellent communication skills, and good administrative and computer skills. Import-export and SAP knowledge would be advantageous.(Ref: ST47584 - Please include this when making any enquiries.)Main ResponsibilitiesManage customer orders from receipt through to delivery and prepare all necessary documentationCoordinate logistical follow-up and provide customers with information on stock levels and delivery-related mattersProcess customer complaints and provide accurate pricing informationEnsure compliance with conditions of sale and provide accurate customs code and country-of-origin informationPrepare invoices and send product sheets, certificates and other administrative documentsHandle sample requests and other customer service enquiriesSupport Territory Managers across Germany and Benelux to improve efficiency in managing customer accountsIdeal CandidateGerman and English language skills are mandatory, preferably at a very fluent levelExcellent communication skills with a strong customer-service mindsetGood computer skills, including Microsoft Excel and GWSKnowledge of import-export processes is desirableKnowledge of SAP is desirableHighly organised and able to work independentlyFlexible, open-minded, and collaborative, with a strong team spiritCondition
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